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My Account
How to use our Help Center and Chat Bot
How to use the filter menu in your Shopper Approved dashboard
Review Actions Overview
How do I contact my customer if they leave a low rating?
I have a customer who wants to leave a review but doesn't want to use the review link. What can I do?
What does "Change Follow-Up Date" do?
What does "Mark Order as Cancelled" do?
What does "Create Your Public Company Response" mean?
What does "Customer Resolution" mean?
What does "Submit to Shopper Approved for Review" mean?
How can a customer update their review?
How do I change my domain name?
How do I update the main account holder?
What if I can't log in to my Shopper Approved account?
How do I add a staff member to my account?
Adding a Company Logo to the Follow-Up Email
How to upload your company logo
How to change the primary admin
How to Add or Remove a Staff Account
I am selling the company and the new owner wants to keep Shopper Approved- now what?
How do I add subdomains to my Shopper Approved account?
How do I add another domain to my Shopper Approved account?
How do I edit the email my customers receive after checkout?
How do I find my Shopper Approved Site ID?
How do I upload my logo to my Shopper Approved account?
Exporting reviews from your dashboard
HIPAA regulations and reviews
What About My Negative Reviews?
How to submit a review to Shopper Approved for potential removal
Are there safeguards in place to protect people from abusing the system?
Shopper Approved and GDPR
A breakdown of the dates shown in the Shopper Approved dashboard
How do I see my product list in my Shopper Approved dashboard?