Using Facebook Syndication, you can create and share posts with your 4- and 5-star Shopper Approved reviews on your Facebook business page.
How to connect Facebook + Shopper Approved
Log in to your Shopper Approved dashboard and click on the menu icon in the (top-left drop-down > Review Tools > Social Media Syndication > Facebook Syndication > Go to Facebook Settings > Connect My Facebook Business Page).
Here you'll connect to your business's Facebook page by logging in as the administrator of your business page. Please note that you must be an admin on the Facebook page to successfully share reviews.
How to post your reviews on Facebook
Once you've connected Facebook to Shopper Approved you can easily share your seller reviews and product reviews (if collecting product reviews) by logging into your Shopper Approved dashboard and navigating to Manage Seller Ratings or Manage Product Reviews. (top-left menu > Seller Ratings > Manage Seller Ratings) and (top-left menu > Product Reviews > Manage Product Reviews).
Here you'll notice the "Share to Facebook" button next to your 4 and 5-star reviews. To share a review on Facebook, simply click on the "Share to Facebook" button next to the seller or product review that you'd like to share.
Once you click the "Share to Facebook" button you get to customize the post before sharing it to your Facebook page.
Here is what your post will look like on Facebook once a review has been shared.
Please note that Facebook has its own reviews platform, which is displayed on business pages as a “Reviews” tab. The reviews Shopper Approved sends do not go to this tab, they go to the main timeline.
If you are interested in directing customers to Facebook to leave reviews you can learn more about our Review Destinations tool here. If you already have Review Destinations and need help with setting it up please review this article.
If you have any questions or need assistance, please contact our dedicated support team at [email protected].