If you are using our thank you page code, customers will see the thank you page survey after checkout. From there, they will automatically receive an email from us requesting a full survey.
What if I have customers who purchase online or over the phone?
If you have a decent-sized customer base that doesn't purchase online, our team can send out an email blast to your customers on your behalf. Please see this article for more information: https://help.shopperapproved.com/en/articles/9703049-can-shopper-approved-send-out-an-email-blast-to-my-customers-for-me
Or, if you only have a few customers from time to time but would still like to send them a review link, please email [email protected] so we can send that customer a review link directly. You can also enquire about using our link to the full survey.
What if the customer says they didn't see the pop-up survey after checkout and you want to send them a review link?
The customer may be using an ad blocker. To be safe, we will want to place a test order on your site to confirm that everything is working properly. From there, we can send a customer a review link.