The customer can chat or email us directly at [email protected] and provide the domain name, their name, email, and order confirmation number. Once we have that information, we can send them a re-rate link for the customer to update their review or leave a review.
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You can chat or email us at [email protected] on behalf of the customer, providing the customer's name, email, and order confirmation number. Once we have that information, we can send them a re-rate link.
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The re-rate link is also available to customers via the direct message option through the dashboard. You can find this under Review Actions > Customer Resolution. When the customer receives your response to their review, they can click "yes" to "Did this resolve your concern?" and they will be able to edit their review.
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See here for more information on responding to customers: https://help.shopperapproved.com/en/articles/2842475-review-actions-overview