We have a couple of options for customers to update their reviews, via a re-rate link.
The customer can chat or email us directly at [email protected] and provide the domain name, their name, email, and order confirmation number. Once we have that information, we can send them a re-rate link for the customer to update their review or leave a review.
You can chat or email us at [email protected] on behalf of the customer, providing the customer's name, email, and order confirmation number. Once we have that information, we can send them a re-rate link.
The re-rate link is also available to customers via the direct message option through the dashboard. You can find this under Review Actions > Contact the Customer. When the customer receives your response to their review, they can click "yes" to "Did this resolve your concern?" and they will be able to edit their review:
*Note that if the customer clicks "no" to "Did this resolve your concern?" they can respond to your message:
See here for more information on responding to customers: https://help.shopperapproved.com/en/articles/2842475-review-actions-overview