Shopper Approved

This article will go over how to mange your reviews and utilize the Review Actions menu.

Review Actions Overview

Received a low rating? Try contacting them through Shopper Approved.

How do I contact my customer if they leave a low rating?

Options for customers to leave a Shopper Approved review.

I have a customer who wants to leave a review but doesn't want to use the review link. What can I do?

This article explains how you can "change follow-up date" on your surveys.

What does "Change Follow-Up Date" do?

This article explains how you can mark an order as cancelled to stop the follow-up email from being delivered to a customer.

What does "Mark Order as Cancelled" do?

This article explains how you can leave a public resonse to a review.

What does "Create Your Public Company Response" mean?

This article explains how you can send a private, direct message resonse to a review.

What does "Contact the Customer" mean?

This article explains how you submit a review for potential removal.

What does "Submit to Shopper Approved for Review" mean?

Options for customers to update their Shopper Approved review.

How can a customer update their review?

Customer Service

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Create your workspace and invite the people you work with.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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