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What does "Change Follow-Up Date" do?
What does "Change Follow-Up Date" do?

This article explains how you can "change follow-up date" on your surveys.

Updated over 2 months ago

If, for some reason, you need to change the date of the follow-up email, you can do that here:

A good example of using the "Change Follow-up Date" option would be if you knew shipping was delayed and the follow-up email asking for a review would arrive before the product, you can change the follow-up date to a later time. Again, you want your customer to have received their product before they receive the follow-up email requesting their post-fulfillment (full) survey.
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Keep in mind that the link is only valid for 90 days after the customer makes a purchase.

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