Manage Seller Ratings
From the “Manage Seller Ratings” tab, the filter button here has several options:
Public & Public with comments:
Very similar to the Initial Survey date, this filter just shows the questions marked as “public” in their Survey Options.
Initial survey date & initial survey date with comments:
This will show you the Initial Surveys (the ones that are collected at the checkout page; the ones with comments can be visible on the reviews/cert pages)
Full survey date & full survey date with comments:
This will show you the Full Surveys (the ones that are sent via email x number of days after checkout; the ones with comments count towards Google)
Hand-picked reviews:
This will show you any of the hand-picked (favorite) reviews the client selected to appear in their widgets
Pending full survey:
This will show you the customers who are waiting to receive their follow-up email
Re-rated reviews:
This will show you any reviews that have been re-rated (updated reviews)
Have uploaded media:
This will show you any reviews that have a picture or video attached
Star Rating:
You can filter by star rating (ie, just 1-2-3-4-5 star reviews)
All Resolutions:
This will allow you to see both customer response and company responses
Open Resolutions:
This will allow you to see which responses are waiting for the customer’s reply
Resolved Resolutions:
This will allow you to see those customer/company responses that have now been resolved
Manage Product Reviews
From the “Manage Product Reviews” tab, there is also a filter option:
Star rating:
You can filter by star rating (ie, just 1-2-3-4-5 star reviews)
Have uploaded media:
This will show you any reviews that have a picture or video attached