Manage Store Ratings & Manage Product Reviews
In the Shopper Approved dashboard navigate to (top-left menu Store Ratings > Manage Store Ratings) and (Product Reviews > Manage Product Reviews) if applicable.
On both the Manage Store Ratings and Manage Product Reviews page you'll find a filter to sort and search through your reviews.
Filter Options for Store Reviews
Public & Public with comments:
Very similar to the Initial Survey date, this filter just shows the questions marked as “public” in their Survey Options.
Initial survey date & initial survey date with comments:
This will show you the Initial Surveys (the ones that are collected at the checkout page; the ones with comments can be visible on the reviews/cert pages)
Full survey date & full survey date with comments:
This will show you the Full Surveys (the ones that are sent via email x number of days after checkout; the ones with comments count towards Google)
Favorite reviews:
This will show you any of the favorited reviews you have selected to appear in their widgets
Pending full survey:
This will show you the customers who are waiting to receive their follow-up email
Re-rated reviews:
This will show you any reviews that have been re-rated (updated reviews)
Have uploaded media:
This will show you any reviews that have a picture or video attached
Star Rating:
You can filter by star rating (ie, just 1-2-3-4-5 star reviews)
All Resolutions:
This will allow you to see both customer response and company responses
Open Resolutions:
This will allow you to see which responses are waiting for the customer’s reply
Resolved Resolutions:
This will allow you to see those customer/company responses that have now been resolved
Filter Options for Product Reviews
Star rating:
You can filter by star rating (ie, just 1-2-3-4-5 star reviews)
Have uploaded media:
This will show you any reviews that have a picture or video attached