Skip to main content
All CollectionsMy Account
How to use the filter menu in your Shopper Approved dashboard
How to use the filter menu in your Shopper Approved dashboard

This article will describe how to view different types of reviews in the dashboard.

Updated over 2 weeks ago

Manage Store Ratings & Manage Product Reviews

In the Shopper Approved dashboard navigate to (top-left menu Store Ratings > Manage Store Ratings) and (Product Reviews > Manage Product Reviews) if applicable.

On both the Manage Store Ratings and Manage Product Reviews page you'll find a filter to sort and search through your reviews.

Filter Options for Store Reviews

  • Public & Public with comments:
    Very similar to the Initial Survey date, this filter just shows the questions marked as “public” in their Survey Options.

  • Initial survey date & initial survey date with comments:
    This will show you the Initial Surveys (the ones that are collected at the checkout page; the ones with comments can be visible on the reviews/cert pages)

  • Full survey date & full survey date with comments:
    This will show you the Full Surveys (the ones that are sent via email x number of days after checkout; the ones with comments count towards Google)

  • Favorite reviews:
    This will show you any of the favorited reviews you have selected to appear in their widgets

  • Pending full survey:
    This will show you the customers who are waiting to receive their follow-up email

  • Re-rated reviews:
    This will show you any reviews that have been re-rated (updated reviews)

  • Have uploaded media:
    This will show you any reviews that have a picture or video attached

  • Star Rating:
    You can filter by star rating (ie, just 1-2-3-4-5 star reviews)

  • All Resolutions:
    This will allow you to see both customer response and company responses

  • Open Resolutions:
    This will allow you to see which responses are waiting for the customer’s reply

  • Resolved Resolutions:
    This will allow you to see those customer/company responses that have now been resolved


Filter Options for Product Reviews

  • Star rating:
    You can filter by star rating (ie, just 1-2-3-4-5 star reviews)

  • Have uploaded media:
    This will show you any reviews that have a picture or video attached



Did this answer your question?