Adding a Company Logo to the Follow-Up Email

One customization tool you might be interested in is adding your company's logo to the survey request emails sent by Shopper Approved. Although adding images generally increases the chance that the emails are stopped by spam filters, they can still add a personal, identifying touch for your company.

To add your logo, you will navigate to the email customization tool in the Shopper Approved dashboard. You can do this by going to (top-left menu > Setup > Store Ratings > Customize setting for your Initial/Follow-up Survey > Customize your followup email).

This will open the email customization tool. From there, you can click the Image button under the "HTML Version".

Next you'll receive a pop-up to insert the URL of the image.

You can also insert the image by creating an HTML "div" element, then create an "img" element inside of that div. This will allow you to easily manipulate the style and spacing of the image.

Once you do that, you can insert your logo image URL into the img element in the code you just created. At this point, you should be able to hit save in the code editor and see the changes in the sample window of the email editing tool. You can add further CSS styling changes to the div containing the image in the code, such as centering your logo:

If you want your logo to show on a different part of the email, you would just move the div container to where you want your logo to appear.

Once you customize your follow-up email to your liking, you can then click "Save & Submit" in the editor, and our team will review the changes and make a decision on whether they can be approved or not. Note that per Google's policy, we are not allowed to incentivize reviews, so any images or text that incentivize the customer to leave a company review will result in the change request being denied.

You will receive a notification email once the decision has been made, and the changes will be set live.