Shopper Approved

The Help Center and Chat Bot will get you answer to your questions

How to use our Help Center and Chat Bot

This article will describe how to view different types of reviews in the dashboard.

How to use the filter menu in your Shopper Approved dashboard

My Account

This article will go over how to mange your reviews and utilize the Review Actions menu.

Review Actions Overview

Received a low rating? Try contacting them through Shopper Approved.

How do I contact my customer if they leave a low rating?

Options for customers to leave a Shopper Approved review.

I have a customer who wants to leave a review but doesn't want to use the review link. What can I do?

This article explains how you can "change follow-up date" on your surveys.

What does "Change Follow-Up Date" do?

This article explains how you can mark an order as cancelled to stop the follow-up email from being delivered to a customer.

What does "Mark Order as Cancelled" do?

This article explains how you can leave a public resonse to a review.

What does "Create Your Public Company Response" mean?

This article explains how you can send a private, direct message resonse to a review.

What does "Contact the Customer" mean?

This article explains how you submit a review for potential removal.

What does "Submit to Shopper Approved for Review" mean?

Options for customers to update their Shopper Approved review.

How can a customer update their review?

Customer Service

Using The Product Link

Can Shopper Approved send out an email blast to my customers for me?

Can I use a QR code to collect reviews?

How do I send a customer a review link?

Can I share reviews between multiple domains?

Shopper Approved offers two types of surveys to give you a way to collect both merchant and product reviews.

What is the difference between the checkout and post-fulfillment surveys?

This article explains the different ways you can collect reviews with Shopper Approved.

How does Shopper Approved work?

This article explains the difference between the two Shopper Approved surveys.

Checkout Survey vs Post-Fulfillment Survey

This article explains the importance of actively collecting reviews for your online reputation.

The Importance of Collecting Reviews

Collecting reviews

Importing product reviews from another review platform into Shopper Approved

Content License Agreement Overview

Importing store reviews from another review platform into Shopper Approved

Importing Reviews

How do I change my domain name?

How do I update the main account holder?

What if I can't log in to my Shopper Approved account?

How do I add a staff member to my account?

This article demonstrates how to add your company's logo to the Shopper Approved emails.

Adding a Company Logo to the Follow-Up Email

This article covers how to upload your company logo to the dashboard.

How to Upload a Logo to your Shopper Approved Account

This article walks you through switching your Primary Admin in your Shopper Approved dashboard.

How to change the primary admin

This article will show you how to add or remove a staff account within Shopper Approved.

Staff Accounts

I am selling the company and the new owner wants to keep Shopper Approved- now what?

How do I add subdomains to my Shopper Approved account?

How do I add another domain to my Shopper Approved account?

Here's how to edit the follow-up email your customers receive post purchase.

How do I edit the email my customers receive after checkout?

In order to place Shopper Approved code, you will need unique tokens.

How do I find my Shopper Approved Domain Information (Site ID, API Token)?

This article gives a break down of the Shopper Approved certificate page.

Shopper Approved Certificate Page

Shopper Approved widgets can only be displayed for active paying customers.

If I cancel my account, can I still display the Shopper Approved widgets?

This article covers how to add your business contact information to the dashboard.

How to Add Business Information to your Shopper Approved Account

This article explains how to customize the number of days the follow-up email is sent to customers after checkout and how to customize the follow-up email.

How to Customize Your Follow-up Days and Email

This article explains how to get your business added to the Shopper Approved directory for an additional SEO boost.

How to Add your Business to the Shopper Approved Directory

This article explains how to enable the "Email All" feature to send full review requests to all customers who checkout on your website.

How to Enable the Email All Feature

This article explains how to enable Mandatory Comments for your surveys.

How to Enable Mandatory Comments

This article explains how to enable review reminder emails including the visual review reminder.

How to Enable Review Reminder Emails

This articles outlines the recommended settings for your Shopper  Approved account.

Shopper Approved Account Settings

This article goes over the Domain Verification feature

Domain Verification

Account Setup & Changes

This article explains the differences between the checkout and post-fulfillment surveys and how to customize each.

How to customize the Checkout survey and the Post-Fulfillment survey

Can I remove the option to upload a photo on the product survey?

Can I suppress the Initial Survey (checkout survey)?

This article covers the newly enhanced survey options.

Introducing New Surveys: Launched February 2025

Surveys

Can I put Shopper Approved widgets on my checkout page?

This is how you would generate a rotating widget to place on your site.

How to Generate a Rotating Widget

This is how you will display star ratings and product reviews on your product pages.

How to Generate a Shopper Approved Product Page Widget

What is the hex code for the Shopper Approved orange?

This is how you would generate a "Reviews" page to place in the footer of your site.

How to generate a Shopper Approved review page widget

The milestone award highlights your 5-star review count.

Shopper Approved Milestone Awards

How to "favorite" a review

This article explains the break down of the product page options.

Product page code settings explained

This article will go over the category page code.

Product Category Star Code

This article explains the different seals and widgets offered by Shopper Approved and the best practices for each.

Shopper Approved Seals and Widgets

Widgets

This article explains how to post your Shopper Approved reviews to your company's Facebook page.

Facebook Syndication

This article walks you through connecting YoutTube to Shopper Approved.

How do I connect YouTube to Shopper Approved?

Why are my video reviews showing as "shorts" on Youtube?

X Syndication (formally known as Twitter)

Does Shopper Approved syndicate to any social media?

How to easily share your Shopper Approved reviews on Facebook and X and syndicate your video reviews to YouTube.

Social Media Syndication

Social Media

This article goes over exporting reviews from your Shopper Approved dashboard.

Exporting reviews from your dashboard

HIPAA regulations and reviews

Understand and manage any negative reviews that are left for your company.

What About My Negative Reviews?

This article explains how to submit a review to Shopper Approved for potential removal.

How to submit a review to Shopper Approved for potential removal

How we protect you and your customers from people who could potentially abuse our system

Are there safeguards in place to protect people from abusing the system?

Shopper Approved and GDPR

This article will show you what all the review dates mean

A breakdown of the dates shown in the Shopper Approved dashboard

This article shows you how to find your current uploaded products within Shopper Approved and their identifiers.

How do I see my product list in my Shopper Approved dashboard?

Cancelled accounts will still have their reviews visible on the certificate page.

If I cancel my Shopper Approved account, do my reviews stay on the certificate page?

This article explains the review icons and when reviews will be sent out.

New Review Icons

My Reviews

Find answers and get help from Intercom Support and Community Experts

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