FAQ
In this section, you'll find answers to questions we commonly receive about our service.
10 articles in this collection
Written by Kate and Jordan Neuenschwander
Written by Kate and Jordan Neuenschwander
How to use Shopper Approved
How to change the primary admin
This article walks you through switching your Primary Admin in your Shopper Approved dashboard.
Written by Kate
Updated over a week ago
Updated over a week ago
How to Add or Remove a Staff Account
This article will show you how to add or remove a staff account within Shopper Approved.
Written by Kate
Updated over a week ago
Updated over a week ago
Customer care
Review Actions Overview (formerly known as Customer Care)
This article will go over how to mange your reviews, and utilize the Review Actions menu.
Written by Kate
Updated over a week ago
Updated over a week ago
How do I contact my customer if they leave a low rating?
Received a low rating? Try contacting them through Shopper Approved.
Written by Kate
Updated over a week ago
Updated over a week ago
HIPAA regulations and reviews
Written by Kate
Updated over a week ago
Updated over a week ago
Collecting reviews
Setting up your surveys
Everything you need to know about your initial and full survey questions, how they are displayed, and how changes are made.
Written by Kate
Updated over a week ago
Updated over a week ago
Are there safeguards in place to protect people from abusing the system?
How we protect you and your customers from people who could potentially abuse our system
Written by Kate
Updated over a week ago
Updated over a week ago
Shopper Approved and GDPR
Written by Kate
Updated over a week ago
Updated over a week ago