FAQ

In this section, you'll find answers to questions we commonly receive about our service.

10 articles in this collection
Written by Kate, Jordan Neuenschwander, and Siri Hedengran

How to use Shopper Approved

How to change the primary admin

This article walks you through switching your Primary Admin in your Shopper Approved dashboard.

Written by Kate
Updated over a week ago

How to Add or Remove a Staff Account

This article will show you how to add or remove a staff account within Shopper Approved.

Written by Kate
Updated over a week ago

Customer care

Review Actions Overview

This article will go over how to mange your reviews and utilize the Review Actions menu.

Written by Siri Hedengran
Updated over a week ago

How do I contact my customer if they leave a low rating?

Received a low rating? Try contacting them through Shopper Approved.

Written by Kate
Updated over a week ago

HIPAA regulations and reviews

Written by Kate
Updated over a week ago

Collecting reviews

Setting up your surveys

Everything you need to know about your initial and full survey questions, how they are displayed, and how changes are made.

Written by Kate
Updated over a week ago

Are there safeguards in place to protect people from abusing the system?

How we protect you and your customers from people who could potentially abuse our system

Written by Kate
Updated over a week ago

Shopper Approved and GDPR

Written by Kate
Updated over a week ago

Importing Reviews

Requirements for importing product reviews

This article goes over the requirements we need to successfully import your existing product reviews.

Written by Kate
Updated over a week ago

Importing reviews from another service

Written by Jordan Neuenschwander
Updated over a week ago