What Is the Review Actions Panel?
The Review Actions panel is an upgraded way to view and manage your reviews, and replaces the previous Review Actions menu. It allows you to access all the information about a review and all the possible tools for managing it in one place. You can see the full review, see other reviews and media from the same order, take action, and move to the next review, all without leaving the panel.
Where to Find It
Go to Manage Store Ratings or Manage Product Reviews from your Main Menu:
Then click the Review Actions button on any review:
How Is the Review Actions Panel Different from the Previous Menu?
The previous Review Actions modal listed actions in a dropdown menu and only allowed you to take action on one review at a time. To manage the product review for the same order, you’d have to close out of the modal, find the product review, and open the modal again for that review. The new panel brings everything together so you can see and do everything for all the reviews in a customer order without switching screens. (See the numbered explanations of each feature in the legend below the graphic):
Here's what's new:
See the whole review at once: review type, status, order number, star rating, location, date and time, comment, detailed ratings, reviewer, products ordered, and survey journey.
See the original review: if a customer updated their review, you can see their original review alongside the current one.
See everything from the same order: other product reviews from that checkout, plus any photos or videos attached to them.
Move from review to review: use the next and previous arrows to keep working without closing the panel. The arrows follow whatever filter you have applied, so you'll move through only the reviews that match it.
Same actions now in icon form: every action from the old dropdown menu is still available, now as icons at the top of the review.
Clearer status: most action icons change once you've used them, so you can see at a glance what's already been done.
What Actions Are Available in the Panel?
The actions you used in the old dropdown menu now appear as icons in the top right corner of the review, in this order:
Create Your Public Response (megaphone icon): Opens the public company response box so you can reply to the review publicly for the benefit of other potential customers. The icon changes once you’ve created a public response. Click Here for more information on when to use this action.
Contact the Customer (two comment box icon): Opens the customer contact window so you can message the customer privately. The icon changes once you’ve contacted the customer. Click Here for more information on this action.
Report to Shopper Approved (warning triangle icon): Flags the review for our team. You can choose a reason and attach images if needed. This was called “Submit to Shopper Approved for Review” in the old menu.
Change Follow-up Date (calendar icon): Lets you change when the post-fulfillment survey is sent for this review. This option is available on Store Ratings only, since the Product Review survey is sent with the post-fullfillment survey. See the article What Does “Change Follow-up Date” do?
Mark Order as Canceled (list with an X icon): Asks you to confirm, then marks the order as canceled and shows a confirmation message. The icon changes once the order is marked canceled. See the article What Does “Mark Order as Cancelled” do?
You’ll also find these options in the panel:
Share to Facebook: Opens the Facebook share window so you can post the review (must have connected your Facebook account for this option to appear). See Facebook Syndication for more information.
Favorite (heart): Adds the review to your favorites. Click Here for more information on favoriting reviews.
Media: Open, play, approve, decline, or flag photos and videos attached to the review.
(Managing media can also be done in the Media Moderation section of your dashboard).
FAQ
I don't see the new panel. Why am I still seeing the old Review Actions menu?
The new panel is being turned on one account at a time, so it may not be enabled for your account yet. Please reach out to [email protected] for assistance getting this feature enabled.
Where did the actions from the dropdown menu go?
They're now icons in the top right corner of each review in the panel. See “What Actions Are Available in the Panel?” above for which icon matches each action.
"Move Product Comments to Store" used to be in the Reviews Action Menu dropdown for product reviews. Where is it now?
You'll now find this option by clicking the "Report" icon next to the product review you want moved to a store review.
How do I remember that I already reached out to the customer or cancelled an order?
Most of the Icons change once you've used that action on a review, such as contacting the customer or marking an order cancelled, so you can easily see what's already been done.
Where are the other reviews from this order?
They're in the same panel under “Associated Feedback”. Products show up as tabs and you can click to see all its details including any photos of the product:
Can I go back to the old menu?
The new panel is the updated experience for accounts where it's enabled. If something isn't working well for you, let us know at [email protected] and we'll pass your feedback along.
Something in the panel doesn't look or work right. What should I do?
Please reach out to [email protected] and include the review or order number, which page you were on, and what you clicked. A screen recording is the most helpful way to show us what happened.