Shopper Approved

This article will go over how to mange your reviews and utilize the Review Actions menu.

Review Actions Overview

Received a low rating? Try contacting them through Shopper Approved.

How do I contact my customer if they leave a low rating?

Options for customers to leave a Shopper Approved review.

I have a customer who wants to leave a review but doesn't want to use the review link. What can I do?

This article explains how you can "change follow-up date" on your surveys.

What does "Change Follow-Up Date" do?

This article explains how you can mark an order as cancelled to stop the follow-up email from being delivered to a customer.

What does "Mark Order as Cancelled" do?

This article explains how you can leave a public resonse to a review.

What does "Create Your Public Company Response" mean?

This article explains how you can send a private, direct message resonse to a review.

What does "Contact the Customer" mean?

This article explains how you submit a review for potential removal.

What does "Submit to Shopper Approved for Review" mean?

Options for customers to update their Shopper Approved review.

How can a customer update their review?

Customer Service

Find answers and get help from Intercom Support and Community Experts

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