How to:
The merchant survey code drives the Thank You/Confirmation page survey. Within Shopper Approved, it's often referred to as the “checkout (initial) survey.” The code will need to be placed on the Thank You/Confirmation page of your checkout/ordering process.
You can have your pop-up be displayed as:
A pop-up survey (This method results in the highest feedback. A modal popup will appear on top of your confirmation page.)
ORAn inline survey (The inline survey will be embedded into the thank you page, and will appear as part of the page.)
The code will be provided to you within your Shopper Approved dashboard from the top left menu, under Setup and click on Seller Ratings.
If you are not familiar with your site's backend, we highly recommend contacting your webmaster, programmer, or shopping cart company for the specifics on your unique website. From there, either they can add the code for you, or they can provide you with more detailed directions.
Shopper Approved also offers an integration to you. With this service, Shopper Approved owns the whole integration from beginning to end. There is a one-time payment for this integration, and you'll work with an Onboarding Specialist on our team.
If you do not have a programmer, you can also reach out to sites such as Elance.com to find a freelance programmer who can set the coding up for you.
Please feel free to contact us if you would like a reference or have any questions regarding the basic setup.
Full walk-through can be found in this article:
http://help.shopperapproved.com/en/articles/2511246-merchant-and-product-integration-overview
What this service does:
The checkout (initial) survey is the first contact Shopper Approved has with your customers. In the initial survey, customers are asked simple questions regarding their experience while shopping on your site.
This is the most effective method for review collection, as your customers are only prompted to answer a few questions.
FAQ about this service:
BigCommerce specific Integration
https://support.bigcommerce.com/s/article/Passing-Order-Data-to-Affiliate-Programs
Auto populating customer order information https://help.shopperapproved.com/en/articles/3952837-how-do-i-pre-populate-the-customer-s-name-and-email-into-the-checkout-initial-survey
How do I test that the survey is working?
To test the functionality of the survey, you will want to place an order on your site as a customer would. If the survey is functioning properly, you will be presented with the survey after you place your order on the confirmation page. If you do not receive the survey at the end of the checkout process, reach out to our support team for additional information.
Troubleshooting the service:
If you run into any issues with your code after implementation reach out to [email protected] or call 888-951-7467 and our amazing support team will help troubleshoot this with you!
For liability purposes, Shopper Approved cannot access your site to add the code. However, we do provide support and troubleshooting after the code has been implemented.