You must connect your store with LABL so the system knows when your orders are delivered. LABL will then pass Shopper Approved this information so that we can send the surveys out based on delivery.
Connecting your store is an important step even if you aren’t using LABL for shipping.
1- Choose Settings:
2- Under Marketplaces, choose Stores:
Click “Connect a New Store”:
Choose your platform.
If your platform is not listed in LABL's dashboard, or you have a custom platform, please contact [email protected] for help with the integration.
For BigCommerce, you will need to enter the required information. LABL explains where to find it:
For Shopify, you will be prompted to install the LABL app and connect your Shopify store that way:
How do you know if a Store is correctly connected?
Once a store has been connected, if you go to "Order Management" and "Orders to ship", you will see your recent orders.
Every time a new order comes in, it will appear in “Orders to Ship”, even if you are not using LABL to print your shipping labels. If you have received new orders since connecting your store that have not been shipped yet, and nothing shows up in "Orders to Ship", you know the store is not properly connected.
Where delivered items show up in the LABL dashboard
Once an order has been delivered, it is removed from “Orders to Ship”. You can then find it one of two places:
If you ARE using LABL for shipping, Delivered items will show up under Order Management > Shipments > Delivered:
If you are using a different shipping service, Delivered items will show up under Order Management > Shipments > Archived. This is because “Delivered” is only for items delivered with a LABL shipping label.
Why is there an error status next to my orders?
You may see error codes like this next to recent orders:
This just means you haven’t connected a carrier service to your account:
If you are using LABL for printing shipping labels, you will have to configure all your settings: https://merchant.lablpx.com/setupguide/ordermanagement#setupguide-layout.
If you are NOT using LABL for shipping labels, you can ignore these errors. They do not mean something is wrong with the store connection.