Once integrated with Labl, the Shopper Approved App Marketplace shows if delivery events are coming through. Click the menu icon in the top left of your screen after logging into your account. Then click App Marketplace:

Scroll down and click on the Labl card:

The Labl page in the App Marketplace tells you the current status of your integration. If you haven’t integrated Labl and your Shopper Approved accounts, you will see this. Clicking the “Get Started” button takes you to Labl’s site to create an account:

Once you HAVE integrated, the App Marketplace message looks like this. An “event” in this case is confirmation that an order has been delivered:

The App Marketplace page tells you when delivery events are actively being received, and the date of your last delivery event:

If you haven’t had a delivery event in 4 or more days, the page will look like this:

Dashboard icons also let you know the status of Delivery Events. If a new review is connected to an Order ID, you’ll see “Awaiting order delivery” in the review details:

In this example, the client has configured their survey settings so that the follow-up survey will be sent 5 days after the delivery event is received. If a delivery event is never received, the follow-up survey will be sent on the Fallback date listed.

Once that order delivery event has been confirmed, the review will say “Order Delivered” with the date. In this example below, the follow-up survey has been sent and we are waiting for the customer to fill it out: