First, you will need a (completely free) Labl account! If you don’t have one already, you can create one here: https://merchant.lablpx.com/signup/Bp_fzctVD0. The Labl team can help walk you through integrating your platform with Labl- let your sales rep or onboarding specialist know if you need to meet with Labl.

Integration between Labl and Shopper Approved is a necessary step in order for Smart Surveys to work. This is done on Labl’s site. Visit https://help.lablpx.com/connect-shopperapproved for complete instructions on integrating your Labl and Shopper Approved accounts. You will need your Site ID and API token from your Shopper Approved dashboard.

After you integrate, an important next step is to configure your Smart Survey settings in the Shopper Approved dashboard. Visit this page while signed in: https://www.shopperapproved.com/account/merchant/surveys/options, or choose “Seller Ratings” under Setup in the dashboard menu:

Scroll down to the green Smart Surveys box. You can have the survey sent as soon as delivery is confirmed, or choose the number of days after delivery you’d like it sent. You can also choose the number of days after purchase you’d like the survey sent if no delivery confirmation comes: