Our integration with LABL allows you to use our "Smart Surveys" feature to send our surveys post-purchase based on the delivery date.
To learn more about LABL, see here: https://help.shopperapproved.com/en/articles/10450457-smart-surveys-labl-partnership
Please follow this guide on how to connect Shopper Approved and LABL.
Create your LABL account
To begin the integration between LABL and Shopper Approved, you will need to create your free LABL account. Go here to sign up:
https://merchant.lablpx.com/signup/Bp_fzctVD0. If you already have a LABL account, sign in.
Connect LABL and Shopper Approved
After you have created your free LABL account, you will want to connect to Shopper Approved on LABL's site.
Visit https://help.lablpx.com/connect-shopperapproved for a complete step-by-step guide on integrating your LABL and Shopper Approved accounts.
Note: You will need your Site ID and API token from your Shopper Approved dashboard.
Confirm the connection in Shopper Approved
After you integrate, you'll want to confirm the connection in Shopper Approved by visiting the App Marketplace. Log in to your Shopper Approved account, click on the main menu in the top left, go to App Marketplace.
Scroll down until you see LABL.
Click into LABL to ensure you see the green "Active" in the top right to show the successful connection.
Configure your Smart Survey settings
After that you'll want to configure your Smart Survey settings in the Shopper Approved dashboard.
Visit this page while signed in: https://www.shopperapproved.com/account/merchant/surveys/options, or choose
“Store Ratings” under Setup in the dashboard menu:
Scroll down to the green Smart Surveys box. You can have the survey sent as soon as delivery is confirmed, or choose the number of days after delivery you’d like it sent. You can also choose the number of days after purchase you’d like the survey sent if no delivery confirmation comes:
Note: If you are using our new surveys, you will find the Smart Surveys settings under Surveys > Customize Surveys.
Click on "Survey Settings". Make sure you are on the initial survey as well.
Connect your store with LABL
You must connect your store with LABL so they know when your orders are delivered. LABL will then pass Shopper Approved this information for us to send the surveys out based on delivery time.
https://help.lablpx.com/getting-started#connect-a-store
If your platform is not listed in LABL's dashboard, or you have a custom platform, please contact [email protected] for help with the integration.
Verify LABL delivery events are working
This article walks you through the delivery event verification and smart survey icons:
Disabling the LABL integration
If you need to deactivate the integration between LABL and Shopper Approved, login to your LABL account and go to Settings -> Integrations -> Installed Apps -> Shopper Approved.
Under the Configuration tab, you'll see a toggle:
Toggle it to "Disabled", and save your changes. If you need to delete the integration altogether, please reach out to [email protected].
If you have LABL-specific questions, you can view their help docs here: https://help.lablpx.com/ or reach out to [email protected].
If you have any questions about the LABL and Shopper Approved integration, reach out to [email protected].