What is a full survey?
Shopper Approved's initial survey can collect a comment and merchant rating that will automatically syndicate to Google. The initial survey is launched at checkout for your customers. We also offer an option for a full survey, to be completed after your customers have received their product or service.
We ask for each customer to opt-in (or for you to enable the email-all option) to send a follow-up email with a link to our full survey. This will allow the customer to update their original review now that they've been through the entire ordering process and have received their order, giving a more accurate reflection of their entire shopping experience.
We recommend adding two or three days to the longest amount of time it will take your customer to receive their order before sending your follow-up email. This will allow time for those who order on holidays or weekends.
How do I change when the full survey is sent to my customer?
In order to update the number of days your follow-up email is sent out, you'll want to open the menu in your dashboard by clicking All Services, then click on Survey Options in the bottom left.
This screenshot will show you where to go in your account to change this setting. Make sure to click "Commit" to save changes.
For any questions you may have about the number of days between your initial survey and full survey, please feel free to reach out to us! Additionally, if you need to set a more specific timeframe, we have BCC and API options available. You'll want to work with a member of our tech team to ensure you're setting this up properly.
You can always reach out to our support team at firstname.lastname@example.org. We are happy to make those adjustments for you!