There are three types of Staff Accounts within Shopper Approved.

A Developer role has access to all the code needed to integrate Shopper Approved on your site. This would be most beneficial for clients who choose to own their integration.

This staff account is best for someone good at customer service. They will have access to the tools Shopper Approved provides to manage the reviews you’ve collected.
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An Admin on your account can oversee everything within the account and be able to add users, but they are not able to remove them. The Main Account Holder is the only role that can remove users.
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An Admin user or the Main Account Holder can add a staff account by logging into the Shopper Approved dashboard and going to (top-right drop down on their name > Users > Current Staff Accounts > click on the "Add a Staff Member" button).

You will need the employee’s name, the email address they will use to access the account, and the account type. The employee will receive an email to create their password. Once they do so, they will have the access that was granted.

Once an employee sets up their staff account, they will appear under Current Staff Accounts within the Users section in the Admin’s account. From there, a Main Account Holder can select the Remove Staff Member option next to their name. When they do so, there is a dialog box to confirm the deletion.
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The Main Account Holder or a Staff Account with "Users" permissions can edit email notifications for each Staff Account by logging in and selecting their name in the top right-hand corner, then selecting Users. From there, select the "Manage Notifications" option to select which Staff Account should be notified of which type of reviews.

If you experience an error or your team is unable to access their staff account please reach out to [email protected], we are happy to assist.