There are four types of Staff Accounts within Shopper Approved.

A Developer role has access to all the code needed to integrate Shopper Approved on your site. This would be most beneficial for clients who choose to own their own integration.

Someone with Accounting access will be able to control everything with Billing. They can view past invoices and edit payment information.

This staff account is best for someone who is good at customer service. They will have access to the tools Shopper Approved provides to manage the reviews you’ve collected.

An Admin on your account can oversee everything within the account and be able to add and remove users.

An Admin can add a staff account by logging in and selecting the Accounts Settings dropdown menu on the upper right hand corner. You will need the employee’s name, email address they will use to access the account, and the account type.

The employee will receive an email to create their own password. Once they do so, they will have the access that was granted.

Once an employee sets up their staff account, they will appear under Current Staff Accounts within the Users section in the Admin’s account. From there, an Admin can select the Remove Staff Member option next to their name. When they do so, there is a dialog box to confirm the deletion.

If you experience an error or your team is unable to access their staff account please reach out to support@shopperapproved.com we are happy to assist.