After installing the Shopper Approved survey code on your website, we recommend placing a test order to confirm that your checkout survey is working correctly and that reviews are being collected as expected.

A test order allows you to verify the checkout survey experience your customers will see immediately after completing a purchase, from completing the order on your website to submitting a review through the Shopper Approved checkout survey.

Before placing your test order, make sure you are logged into your Shopper Approved account.

Being logged into your Shopper Approved dashboard allows our system to automatically recognize the order as a test order. This ensures the order is properly labeled as a test and does not affect your live reporting or appear publicly.

We also recommend using an incognito or private browsing window when placing the test order. This helps ensure your test accurately reflects the experience of a new customer and prevents existing browser sessions or cached information from affecting the results.

Log into your Shopper Approved account before placing the test order. Keep your account open while you complete the test.

Open an incognito or private browsing window and navigate to your website.

Using a private browsing window helps ensure your test accurately reflects the experience of a new customer.

Place an order on your website just as a customer would.

Complete the checkout process and proceed to the order confirmation or thank-you page.

After completing your order, you should see the Shopper Approved checkout survey on the order confirmation or thank-you page.

This is the survey that allows customers to leave a review immediately after completing their purchase.

If you're using the Shopper Approved App on Shopify, your checkout survey will appear at the top of the order confirmation page and will look similar to this.

If the checkout survey appears as expected, submit a test review through the survey.

After submitting your test review through the checkout survey, log into your Shopper Approved account and navigate to: Store Ratings > Manage Store Ratings

You should see the test review you just submitted in your review list.

Because you were logged into your Shopper Approved account when placing the order, the system should automatically recognize and label the order as a test.

Test orders are labeled accordingly so they do not affect your live reporting or appear publicly.

If the order was not automatically labeled as a test, our team can update it manually.

Once you have completed your test order and submitted your test review, let us know so we can verify the test order on our end and confirm that everything is working correctly.

The steps above allow you to test the checkout survey, which is displayed immediately after a customer completes their purchase.

The post-fulfillment survey is a separate survey experience that is delivered to customers by email after checkout. The timing of this email is typically determined by the follow-up day settings configured for your account.

If you would also like to see what the post-fulfillment survey looks like, our team can manually send the post-fulfillment survey to you by email after you complete your test order. This allows you to experience the same survey your customers will receive after their order has been fulfilled.

If you'd like to test the post-fulfillment survey, let our team know after completing your test order and we'll manually send the post-fulfillment survey email to you.

If you need to place more than one test order, use a different name and email address for each test order.

If your email provider supports email aliases, you can use a "+" alias to create variations of the same email address. For example:

This allows each test order to use a unique email address while still delivering messages to your primary inbox.

If the Shopper Approved checkout survey does not appear on your order confirmation or thank-you page, the next steps depend on who is handling your integration.

If you are completing the integration on your own, review the applicable integration documentation for your website platform. Our integration guides provide instructions for installing and troubleshooting the Shopper Approved survey.

If you have followed the applicable integration guide and the checkout survey still does not appear, please contact our Support team for assistance.

If our Integration team is handling the integration for you, you do not need to troubleshoot or install the survey code yourself. Our team will complete the integration and place a test order to verify that the checkout survey is working correctly.

If the checkout survey does not appear during our testing, we'll work with you to troubleshoot and resolve the issue.

If you don't immediately see the review, don't worry. It may take a few minutes for the test order and review to appear in your Shopper Approved dashboard. Check back after a few minutes, and if you still don't see it, you can use the filter menu under Store Ratings > Manage Store Ratings to search for the review using the email address, name, or order number associated with the test order.

If the test order or review still hasn't appeared after 30 minutes, please let us know so we can investigate.

If you have completed your test order and need assistance verifying that everything is working correctly, please contact the appropriate Shopper Approved team:

If you are currently in onboarding: Contact your dedicated onboarding specialist.

If you have completed onboarding: Contact our Support team at [email protected].

When reaching out, please let us know that you have completed a test order and provide any relevant details, such as the name, email address, or order number used for the test. This will help our team locate and verify the test order.

If you would also like to test the post-fulfillment survey, mention that in your request and our team can manually send the post-fulfillment survey email to you.