Create SMS Automations
The following Shopper Approved triggers are available to use for creating text message automations:
initial_review (checkout store survey (initial) has been filled out)
product_review (A customer has submitted the product survey portion of the post-fulfillment (full) survey)
4_and_5_star_positive_review (post-fulfillment (full) survey has been filled out with an overall rating of 4 or 5 stars)
3_star_neutral_review (post-fulfillment (full) survey has been filled out with an overall rating of 3 stars)
1_and_2_star_critical_review (post-fulfillment (full) survey has been filled out with an overall rating of 1 or 2 stars)
video_review (customer has left a video review)
photo_review (customer has left a product review containing a photo)
In your Postscript dashboard, click on Automations on the left-hand menu and click “Create Automation Flow”:
Choose “Create a new automation”:
Choose one of the Shopper Approved triggers from the drop-down:
For this example, we’ll choose initial_review. This means the SMS automation will begin once a store checkout (initial) review has been left:
Click “Send a message” and drag it under your trigger. Please note, you would likely also want to add a delay as, without adding a delay, the message to leave a follow-up review would be sent immediately after a customer has left their checkout (initial) review.
Customize your message however you’d like:
Click the “Merge tags” icon to add dynamic properties to your message, such as the customer’s unique review link (rateurl):
Once your message is the way you’d like it, be sure to Save it. Then click the Purple “Schedule or Activate” button: