First of all, the following Shopper Approved Triggers and Variables are available to use for creating text message automations:
Available Postscript Events
Event | Trigger | Available Properties |
initial_review | Customer is eligible for a Shopper Approved review request | firstName, companyName, rateUrl, optional productName |
not_eligible_for_sa_review | Order/customer is no longer eligible for review collection | none |
product_review | Customer leaves a product review | firstName, companyName, optional productName |
photo_review | Customer uploads a photo review | reviewLink |
video_review | Customer uploads a video review | reviewLink |
4_and_5_star_positive_review | Customer submits a 4 or 5 star review | none |
3_star_neutral_review | Customer submits a 3 star review | none |
1_and_2_star_critical_review | Customer submits a 1 or 2 star review | none
|
Field Mapping
Use Case | Postscript Property |
Customer name | firstName |
Store/company name | companyName |
Shopper Approved survey link | rateUrl |
Product name(s) | productName |
Public review link for photo/video events | reviewLink |
Subscriber matching | top-level email |
Setting up the Automation
In your Postscript dashboard, click on Automations on the left-hand menu and click “Create Automation Flow”:
Choose “Create a new automation”:
Choose one of the Shopper Approved triggers from the drop-down:
For this example, we’ll choose initial_review. This means the SMS automation will begin once a store checkout (initial) review has been left:
Click “Send a message” and drag it under your trigger. Please note, you would likely also want to add a delay as, without adding a delay, the message to leave a follow-up review would be sent immediately after a customer has left their checkout (initial) review.
Customize your message however you’d like:
Click the “Merge tags” icon to add dynamic properties to your message, such as the customer’s unique review link (rateurl):
Once your message is the way you’d like it, be sure to Save it. Then click the Purple “Schedule or Activate” button: