When adding the thank you page code, it's very important to select auto-populate values to ensure we're automatically grabbing the customer's information at checkout. Auto-populating allows us to attach the customer's information to their review and makes it so the customers don't have to manually enter their information on the checkout (initial) survey at checkout.

Auto-populating a customer's name, order ID and email address into the checkout (initial) survey makes it easier for customers to leave ratings and reviews while lowering the number of anonymous ratings.

Users with Admin access can locate the auto-populate values by going to (top-left drop-down > Setup > Seller Ratings > Auto populate values).

Our recommendation is to auto-populate the following:

optional:

Once selected, these parameters will be added as placeholders to the thank you page code snippet. It's important to update these placeholders to be the variables on your website so we are grabbing the appropriate information from each order and attaching it to the customer review.

If Shopper Approved is doing your integration we’ll take care of this for you. If you’re doing the integration internally please follow the applicable integration documentation provided to you and available in our help center here.

You can also review this article for specific information on the Thank You Page Code.

Each platform is different, but a developer who is familiar with your platform and your site should be able to help you locate this information.

If you have any questions or need assistance, please contact our dedicated support team at [email protected].