With a blocker enabled, our checkout survey will not appear. To work around this, there are two options:
You can enquire about using our link to the full survey to send the review link to the customer directly.
You can make a custom API call, (this is typically the best solution around ad-blockers).
Creating an API call:
The most stable solution would be for you to implement an API call for every order. Our system would not send out duplicate orders and the call would return that the order already exists. However, for every order, we’d send the customer our follow-up email in an automated way.
If a customer is not stopped by a pop-up blocker then our system would work as expected. However, creating a custom API will tell us about every order placed and customers will receive a follow-up email even if they were prevented from receiving the "initial", checkout survey.
Which API call should I use?
You will use the "Reviews >POST" call and populate it with your site ID, API token, and order information. From there, it will create a new record in our system. This information is found under your name> Settings:
This API call is used to pass us order information and will add the order info to our system so that we can follow up with a customer at a specified date to collect a full review with a product review if applicable.
Important fields:
siteid - The site id that you want to pull reviews from
token - The API token from the site you want to pull reviews from
name - The customer’s name. If this is not passed it will be saved as anonymous customer
orderid - The order id from your system. This must be unique to each order
products - A comma separated list of product ids that were purchased. This should match the ids that you pass us in your product feed. For example ‘product1,product2,product3’. This is required if you want us to collect a product review
email - The email of the customer that you would like us to follow up with. Should be either the billing or shipping email address
followup - This is the date that you want us to send the follow-up email to the customer. Should be in YYYY-MM-DD format (ex 2022-01-31)
If you have any questions, please reach out to [email protected].