To suppress the initial survey and still collect reviews automatically, there are a couple of things that are required.
You must be auto-populating the name and email in the initial survey. (We also recommend populating order ID, but the name and email are absolutely required).
You must have our "Email All" setting turned on. This makes it so that the survey code can pass us the customer information even if the checkout survey was not filled out. If you are using this setting, we highly recommend that your posted privacy policy notifies our customers that you may share email addresses with a third party.
These settings are found under Setup > Seller Ratings:
Once these requirements have been met, you can add the following code to your initial survey code snippet on the order confirmation page. It should be added after "sa_values" in the script tag.
sa_values['hold']=1;
Here is an example of how that would look in your thank you page code:
<script type="text/javascript">
var sa_values = { "site":XXXXX, "token":"YYYYY", ‘orderid':'ORDER_ID_HERE', ‘name':'NAME_HERE', 'email':'EMAIL_HERE' };
sa_values[’hold’]=1;
function saLoadScript(src) { var js = window.document.createElement("script"); js.src = src; js.type = "text/javascript"; document.getElementsByTagName("head")[0].appendChild(js); } saLoadScript("https://www.shopperapproved.com/thankyou/rate/XXXXX.js")
</script>
If you are unable to do this in-house, please reach out to [email protected] for assistance.