This gives you the ability to add an order ID next to every rating in your Shopper Approved control panel, so you can track down an order from a particular customer if necessary.
This option is available in your Shopper Approved account. To implement this option, go to Merchant Reviews --> Survey Options. Scroll to the middle section for auto-populate values and select the desired option. Once you have selected this, the survey code will change for you to copy the code. Once you refresh the page, the selections will no longer be marked.
Please note: Your programmer or tech will need to enter the Order ID variable into the 'ORDER123' placeholder for the code to pull the proper data. Once the new code is generated, you will need to re-implement the code on your site with the additional variables.
FAQ about this service:
Will the order ID be included on the review for other customers to see?
No, the order ID is for internal purposes only and is not public facing.
Troubleshooting the service:
If the correct order ID variable is added to the survey the order ID should populate no problem. If this is not happening and you do not know why, reach out to the support team for more information at firstname.lastname@example.org.