Shopper Approved will first need collaborator access to your Shopify store. If you haven't done so already please follow this article to provide Shopper Approved with collaborator access.
If you are using Shopify's new checkout extensibility, our code will need to be added via a custom pixel under Customer Events.
To give us access, please follow these steps:
Go to Settings
Select Users and Permissions (on some Shopify plans, you will only see “Users”)
Under Collaborators, click on "Shopper Approved, llc"
Scroll down to the Store settings permissions.
If you CAN select the options for "View customer events" and "Manage and add custom pixels", select them and you are done!
If the options to select the permissions for "View customer events" and Manage and add custom pixels" are NOT available, continue to follow the next steps below.
5. Under our user, click on the 3 dots and select “Remove role.”
Note: you will have to hit “Save” at the top after removing our role.
6. To Create a New Role, click “Assign Role”:
Click on Create a new role at the bottom, which can be named as Developer or Admin (or whatever you prefer).
This new role will need access to all permissions except Finance permissions.
Click on “Select all permissions”
and then deselect the “Finance” permissions below.
7. Go back into the Shopper Approved user and add the role you just created, “Admin User role.”
Review the permissions under Store Settings and verify that "View customer events" and "Manage and Edit Custom Pixels" are selected.
If you are placing the custom pixel yourself, please see for instructions: https://help.shopperapproved.com/en/articles/9671004-how-to-add-a-custom-pixel-in-shopify.