# Shopper Approved Help Center

> Help center for Shopper Approved

## My Account

- [How to use our Help Center and Chat Bot](https://help.shopperapproved.com/en/articles/6070349-how-to-use-our-help-center-and-chat-bot.md): The Help Center and Chat Bot will get you answer to your questions
- [How to use the filter menu in your Shopper Approved dashboard](https://help.shopperapproved.com/en/articles/9976751-how-to-use-the-filter-menu-in-your-shopper-approved-dashboard.md): This article will describe how to view different types of reviews in the dashboard.
- [Review Actions Overview](https://help.shopperapproved.com/en/articles/2842475-review-actions-overview.md): This article will go over how to mange your reviews and utilize the Review Actions menu.
- [How do I contact my customer if they leave a low rating?](https://help.shopperapproved.com/en/articles/3952481-how-do-i-contact-my-customer-if-they-leave-a-low-rating.md): Received a low rating? Try contacting them through Shopper Approved.
- [I have a customer who wants to leave a review but doesn't want to use the review link. What can I do?](https://help.shopperapproved.com/en/articles/9807721-i-have-a-customer-who-wants-to-leave-a-review-but-doesn-t-want-to-use-the-review-link-what-can-i-do.md): Options for customers to leave a Shopper Approved review.
- [What does "Change Follow-Up Date" do?](https://help.shopperapproved.com/en/articles/9807586-what-does-change-follow-up-date-do.md): This article explains how you can "change follow-up date" on your surveys.
- [What does "Mark Order as Cancelled" do?](https://help.shopperapproved.com/en/articles/9807572-what-does-mark-order-as-cancelled-do.md): This article explains how you can mark an order as cancelled to stop the follow-up email from being delivered to a customer.
- [What does "Create Your Public Company Response" mean?](https://help.shopperapproved.com/en/articles/9797052-what-does-create-your-public-company-response-mean.md): This article explains how you can leave a public resonse to a review.
- [What does "Contact the Customer" mean?](https://help.shopperapproved.com/en/articles/9797048-what-does-contact-the-customer-mean.md): This article explains how you can send a private, direct message resonse to a review.
- [What does "Submit to Shopper Approved for Review" mean?](https://help.shopperapproved.com/en/articles/9797039-what-does-submit-to-shopper-approved-for-review-mean.md): This article explains how you submit a review for potential removal.
- [How can a customer update their review?](https://help.shopperapproved.com/en/articles/9797014-how-can-a-customer-update-their-review.md): Options for customers to update their Shopper Approved review.
- [Using The Product Link](https://help.shopperapproved.com/en/articles/6067160-using-the-product-link.md): How to use the product review link
- [Can Shopper Approved send out an email blast to my customers for me?](https://help.shopperapproved.com/en/articles/9703049-can-shopper-approved-send-out-an-email-blast-to-my-customers-for-me.md)
- [Can I use a QR code to collect reviews?](https://help.shopperapproved.com/en/articles/9807809-can-i-use-a-qr-code-to-collect-reviews.md)
- [How do I send a customer a review link?](https://help.shopperapproved.com/en/articles/9745889-how-do-i-send-a-customer-a-review-link.md): Options to send customers a review link.
- [Can I share reviews between multiple domains?](https://help.shopperapproved.com/en/articles/9703285-can-i-share-reviews-between-multiple-domains.md)
- [What is the difference between the checkout and post-fulfillment surveys?](https://help.shopperapproved.com/en/articles/10012465-what-is-the-difference-between-the-checkout-and-post-fulfillment-surveys.md): Shopper Approved offers two types of surveys to give you a way to collect both merchant and product reviews.
- [How does Shopper Approved work?](https://help.shopperapproved.com/en/articles/9985921-how-does-shopper-approved-work.md): This article explains the different ways you can collect reviews with Shopper Approved.
- [Checkout Survey vs Post-Fulfillment Survey](https://help.shopperapproved.com/en/articles/9985908-checkout-survey-vs-post-fulfillment-survey.md): This article explains the difference between the two Shopper Approved surveys.
- [The Importance of Collecting Reviews](https://help.shopperapproved.com/en/articles/10487210-the-importance-of-collecting-reviews.md): This article explains the importance of actively collecting reviews for your online reputation.
- [Importing Store and Product Reviews from Another Review Platform](https://help.shopperapproved.com/en/articles/3038163-importing-store-and-product-reviews-from-another-review-platform.md): Learn how to import existing store and product reviews from another review platform into Shopper Approved, including import requirements, file formatting guidelines, and troubleshooting.
- [Content License Agreement Overview](https://help.shopperapproved.com/en/articles/2842491-content-license-agreement-overview.md)
- [How do I change my domain name?](https://help.shopperapproved.com/en/articles/8576808-how-do-i-change-my-domain-name.md)
- [How do I update the main account holder?](https://help.shopperapproved.com/en/articles/8726075-how-do-i-update-the-main-account-holder.md)
- [What if I can't log in to my Shopper Approved account?](https://help.shopperapproved.com/en/articles/8681286-what-if-i-can-t-log-in-to-my-shopper-approved-account.md)
- [How do I add a staff member to my account?](https://help.shopperapproved.com/en/articles/3952386-how-do-i-add-a-staff-member-to-my-account.md): Adding a staff account
- [Adding a Company Logo to the Follow-Up Email](https://help.shopperapproved.com/en/articles/6085806-adding-a-company-logo-to-the-follow-up-email.md): This article demonstrates how to add your company's logo to the Shopper Approved emails.
- [How to Upload a Logo to your Shopper Approved Account](https://help.shopperapproved.com/en/articles/3038335-how-to-upload-a-logo-to-your-shopper-approved-account.md): This article covers how to upload your company logo to the dashboard.
- [How to change the primary admin](https://help.shopperapproved.com/en/articles/2862213-how-to-change-the-primary-admin.md): This article walks you through switching your Primary Admin in your Shopper Approved dashboard.
- [Staff Accounts](https://help.shopperapproved.com/en/articles/3038324-staff-accounts.md): This article will show you how to add or remove a staff account within Shopper Approved.
- [I am selling the company and the new owner wants to keep Shopper Approved- now what?](https://help.shopperapproved.com/en/articles/9702825-i-am-selling-the-company-and-the-new-owner-wants-to-keep-shopper-approved-now-what.md)
- [How do I add subdomains to my Shopper Approved account?](https://help.shopperapproved.com/en/articles/9807606-how-do-i-add-subdomains-to-my-shopper-approved-account.md)
- [How do I add another domain to my Shopper Approved account?](https://help.shopperapproved.com/en/articles/9807598-how-do-i-add-another-domain-to-my-shopper-approved-account.md)
- [How do I edit the email my customers receive after checkout?](https://help.shopperapproved.com/en/articles/9773745-how-do-i-edit-the-email-my-customers-receive-after-checkout.md): Here's how to edit the follow-up email your customers receive post purchase.
- [How do I find my Shopper Approved Domain Information \(Site ID, API Token\)?](https://help.shopperapproved.com/en/articles/9985986-how-do-i-find-my-shopper-approved-domain-information-site-id-api-token.md): In order to place Shopper Approved code, you will need unique tokens.
- [Shopper Approved Certificate Page](https://help.shopperapproved.com/en/articles/9976931-shopper-approved-certificate-page.md): This article gives a break down of the Shopper Approved certificate page.
- [If I cancel my account, can I still display the Shopper Approved widgets?](https://help.shopperapproved.com/en/articles/9985894-if-i-cancel-my-account-can-i-still-display-the-shopper-approved-widgets.md): Shopper Approved widgets can only be displayed for active paying customers.
- [How to Add Business Information to your Shopper Approved Account](https://help.shopperapproved.com/en/articles/9985995-how-to-add-business-information-to-your-shopper-approved-account.md): This article covers how to add your business contact information to the dashboard.
- [How to Customize the Follow-Up Email and Post-Fulfillment Survey Timing](https://help.shopperapproved.com/en/articles/10245482-how-to-customize-the-follow-up-email-and-post-fulfillment-survey-timing.md): This article explains how to customize the timing of your follow-up emails after checkout to request a post-fulfillment review, as well as how to edit the follow up email content.
- [How to Add your Business to the Shopper Approved Directory](https://help.shopperapproved.com/en/articles/10477587-how-to-add-your-business-to-the-shopper-approved-directory.md): This article explains how to get your business added to the Shopper Approved directory for an additional SEO boost.
- [How to Enable the Email All Feature](https://help.shopperapproved.com/en/articles/10478543-how-to-enable-the-email-all-feature.md): This article explains how to enable the "Email All" feature to send full review requests to all customers who checkout on your website.
- [How to Enable Mandatory Comments](https://help.shopperapproved.com/en/articles/10478916-how-to-enable-mandatory-comments.md): This article explains how to enable Mandatory Comments for your surveys.
- [How to Enable Review Reminder Emails](https://help.shopperapproved.com/en/articles/10478970-how-to-enable-review-reminder-emails.md): This article explains how to enable review reminder emails including the visual review reminder.
- [Shopper Approved Account Settings](https://help.shopperapproved.com/en/articles/10487459-shopper-approved-account-settings.md): This articles outlines the recommended settings for your Shopper Approved account.
- [Domain Verification](https://help.shopperapproved.com/en/articles/10523912-domain-verification.md): This article goes over the Domain Verification feature
- [Email Notifications](https://help.shopperapproved.com/en/articles/12641276-email-notifications.md)
- [Email and In-app Notification Settings](https://help.shopperapproved.com/en/articles/12677321-email-and-in-app-notification-settings.md)
- [New Review Filter Menu Setting – Set the Default View Order](https://help.shopperapproved.com/en/articles/12694551-new-review-filter-menu-setting-set-the-default-view-order.md): Learn how to use the new “Save this search as my default view” feature in your dashboard’s filter menu to customize how your reviews are displayed.
- [How to customize the Checkout survey and the Post-Fulfillment survey](https://help.shopperapproved.com/en/articles/3956857-how-to-customize-the-checkout-survey-and-the-post-fulfillment-survey.md): This article explains the differences between the checkout and post-fulfillment surveys and how to customize each.
- [Can I remove the option to upload a photo on the product survey?](https://help.shopperapproved.com/en/articles/9745784-can-i-remove-the-option-to-upload-a-photo-on-the-product-survey.md)
- [Can I suppress the Initial Survey \(checkout survey\)?](https://help.shopperapproved.com/en/articles/9745646-can-i-suppress-the-initial-survey-checkout-survey.md)
- [New Surveys](https://help.shopperapproved.com/en/articles/9981914-new-surveys.md): This article covers the newly enhanced survey options.
- [Can I put Shopper Approved widgets on my checkout page?](https://help.shopperapproved.com/en/articles/9807826-can-i-put-shopper-approved-widgets-on-my-checkout-page.md)
- [How to Generate a Rotating Widget](https://help.shopperapproved.com/en/articles/8466648-how-to-generate-a-rotating-widget.md): This is how you would generate a rotating widget to place on your site.
- [How to Generate a Shopper Approved Product Page Widget](https://help.shopperapproved.com/en/articles/8466694-how-to-generate-a-shopper-approved-product-page-widget.md): This is how you will display star ratings and product reviews on your product pages.
- [What is the hex code for the Shopper Approved orange?](https://help.shopperapproved.com/en/articles/9807777-what-is-the-hex-code-for-the-shopper-approved-orange.md)
- [How to generate a Shopper Approved review page widget](https://help.shopperapproved.com/en/articles/8466633-how-to-generate-a-shopper-approved-review-page-widget.md): This is how you would generate a "Reviews" page to place in the footer of your site.
- [Shopper Approved Milestone Awards](https://help.shopperapproved.com/en/articles/9976736-shopper-approved-milestone-awards.md): The milestone award highlights your 5-star review count.
- [How to "favorite" a review](https://help.shopperapproved.com/en/articles/10023248-how-to-favorite-a-review.md)
- [Product page code settings explained](https://help.shopperapproved.com/en/articles/2749447-product-page-code-settings-explained.md): This article explains the break down of the product page options.
- [Product Category Star Code](https://help.shopperapproved.com/en/articles/10491120-product-category-star-code.md): This article will go over the category page code.
- [Shopper Approved Seals and Widgets](https://help.shopperapproved.com/en/articles/10488148-shopper-approved-seals-and-widgets.md): This article explains the different seals and widgets offered by Shopper Approved and the best practices for each.
- [New SVG Seals](https://help.shopperapproved.com/en/articles/12036953-new-svg-seals.md): Check out our new SVG seals!
- [Trust Bar / Trust Stack](https://help.shopperapproved.com/en/articles/13121906-trust-bar-trust-stack.md): The Trust Stack is a great way to display social proof above and/or below your Hero image on your homepage to boost conversion.
- [New Review Badges](https://help.shopperapproved.com/en/articles/15353047-new-review-badges.md): Turn your customer reviews into powerful social proof with fully customizable review badges.
- [Rotating GIF and Legacy Seals](https://help.shopperapproved.com/en/articles/15927357-rotating-gif-and-legacy-seals.md)
- [Facebook Syndication](https://help.shopperapproved.com/en/articles/6051027-facebook-syndication.md): This article explains how to post your Shopper Approved reviews to your company's Facebook page.
- [Why are my Video Reviews Showing as "Shorts" on YouTube?](https://help.shopperapproved.com/en/articles/9745833-why-are-my-video-reviews-showing-as-shorts-on-youtube.md)
- [X Syndication \(formally known as Twitter\)](https://help.shopperapproved.com/en/articles/9949458-x-syndication-formally-known-as-twitter.md)
- [Does Shopper Approved Syndicate to Any Social Media?](https://help.shopperapproved.com/en/articles/9985976-does-shopper-approved-syndicate-to-any-social-media.md)
- [Social Media Syndication](https://help.shopperapproved.com/en/articles/10517761-social-media-syndication.md): How to easily share your Shopper Approved reviews on Facebook and X and syndicate your video reviews to YouTube.
- [Exporting reviews from your dashboard](https://help.shopperapproved.com/en/articles/2718923-exporting-reviews-from-your-dashboard.md): This article goes over exporting reviews from your Shopper Approved dashboard.
- [HIPAA regulations and reviews](https://help.shopperapproved.com/en/articles/3370384-hipaa-regulations-and-reviews.md)
- [What About My Negative Reviews?](https://help.shopperapproved.com/en/articles/3952414-what-about-my-negative-reviews.md): Understand and manage any negative reviews that are left for your company.
- [How to submit a review to Shopper Approved for potential removal](https://help.shopperapproved.com/en/articles/4715517-how-to-submit-a-review-to-shopper-approved-for-potential-removal.md): This article explains how to submit a review to Shopper Approved for potential removal.
- [Are there safeguards in place to protect people from abusing the system?](https://help.shopperapproved.com/en/articles/3952519-are-there-safeguards-in-place-to-protect-people-from-abusing-the-system.md): How we protect you and your customers from people who could potentially abuse our system
- [Shopper Approved and GDPR](https://help.shopperapproved.com/en/articles/3160613-shopper-approved-and-gdpr.md)
- [A breakdown of the dates shown in the Shopper Approved dashboard](https://help.shopperapproved.com/en/articles/9888633-a-breakdown-of-the-dates-shown-in-the-shopper-approved-dashboard.md): This article will show you what all the review dates mean
- [How do I see my product list in my Shopper Approved dashboard?](https://help.shopperapproved.com/en/articles/9985954-how-do-i-see-my-product-list-in-my-shopper-approved-dashboard.md): This article shows you how to find your current uploaded products within Shopper Approved and their identifiers.
- [If I cancel my Shopper Approved account, do my reviews stay on the certificate page?](https://help.shopperapproved.com/en/articles/9985892-if-i-cancel-my-shopper-approved-account-do-my-reviews-stay-on-the-certificate-page.md): Cancelled accounts will still have their reviews visible on the certificate page.
- [New Review Icons](https://help.shopperapproved.com/en/articles/10166928-new-review-icons.md): This article explains the review icons and when reviews will be sent out.

## Troubleshooting Shopper Approved

- [How to Fix a Token Mismatch](https://help.shopperapproved.com/en/articles/6513002-how-to-fix-a-token-mismatch.md): This article will explain how to resolve a token mismatch so new reviews won't be "pending."
- [What if a customer has ad-blockers that are keeping them from seeing the checkout survey?](https://help.shopperapproved.com/en/articles/9745855-what-if-a-customer-has-ad-blockers-that-are-keeping-them-from-seeing-the-checkout-survey.md)
- [How do I add an order ID next to my reviews?](https://help.shopperapproved.com/en/articles/3960076-how-do-i-add-an-order-id-next-to-my-reviews.md): Adding order IDs to your reviews
- [Thank You Page & Product bolt-on Code](https://help.shopperapproved.com/en/articles/2842067-thank-you-page-product-bolt-on-code.md)
- [How to Test Your Shopper Approved Survey](https://help.shopperapproved.com/en/articles/9565904-how-to-test-your-shopper-approved-survey.md): Learn how to place a test order and verify that your Shopper Approved checkout survey is working correctly.
- [Category schema](https://help.shopperapproved.com/en/articles/2842059-category-schema.md): This article will outline what schema is, and how it affects your site and searches.
- [Existing schema and Shopper Approved](https://help.shopperapproved.com/en/articles/3038141-existing-schema-and-shopper-approved.md): This article goes over what you can do if you already have schema on your product pages but it does not contain review markup
- [Am I Eligible for Product Review Schema?](https://help.shopperapproved.com/en/articles/6329928-am-i-eligible-for-product-review-schema.md): This article goes over the requirements to have our review widget inject review schema onto your product pages.

## Integrating our service

- [Who does Shopper Approved integrate with?](https://help.shopperapproved.com/en/articles/6724119-who-does-shopper-approved-integrate-with.md)
- [I'm changing carts and need to re-add the Shopper Approved code](https://help.shopperapproved.com/en/articles/8576819-i-m-changing-carts-and-need-to-re-add-the-shopper-approved-code.md): This article will provide you next steps on how to replace your Shopper Approved code to your platform.
- [Shopper Approved Store Review Integration Guide](https://help.shopperapproved.com/en/articles/2511237-shopper-approved-store-review-integration-guide.md): A detailed integration guide for setting up your store review collection with Shopper Approved.
- [Shopper Approved Store & Product Review Integration Guide](https://help.shopperapproved.com/en/articles/2511246-shopper-approved-store-product-review-integration-guide.md): A detailed integration guide for setting up your store and product review collection with Shopper Approved.
- [Shopper Approved Product Review Integration Guide](https://help.shopperapproved.com/en/articles/2511240-shopper-approved-product-review-integration-guide.md): A detailed integration guide for setting up your product review collection with Shopper Approved.
- [How do I add the Initial \(checkout\) survey code to my site?](https://help.shopperapproved.com/en/articles/3952466-how-do-i-add-the-initial-checkout-survey-code-to-my-site.md): Adding Shopper Approved survey code to your site
- [Shopping cart requirements](https://help.shopperapproved.com/en/articles/2842173-shopping-cart-requirements.md): In this article you will find an overview of shopping carts, types of access we need, and an FAQ for that shopping cart.
- [Answerbase Q&A Integration Guide](https://help.shopperapproved.com/en/articles/9524626-answerbase-q-a-integration-guide.md): This article covers the Answerbase Q&A integration for both Ecommerce and Service-based businesses.
- [New Widgets Documentation](https://help.shopperapproved.com/en/articles/6929287-new-widgets-documentation.md): This documentation will introduce you to the new widget settings in the Shopper Approved dashboard
- [How to auto-populate values into the Initial \(checkout\) survey](https://help.shopperapproved.com/en/articles/3952837-how-to-auto-populate-values-into-the-initial-checkout-survey.md): This article explains the steps for auto-populating order details into the checkout \(initial\) survey.
- [What is a Shopper Approved seal and certificate?](https://help.shopperapproved.com/en/articles/5662750-what-is-a-shopper-approved-seal-and-certificate.md): We've launched cool new assets! Check out what's new with Shopper Approved
- [How to Generate a Shopper Approved Seal](https://help.shopperapproved.com/en/articles/8466600-how-to-generate-a-shopper-approved-seal.md): Create a seal to place in the header/footer of your site.
- [How to Add "About Us" Content to your Shopper Approved Certificate Page](https://help.shopperapproved.com/en/articles/6066536-how-to-add-about-us-content-to-your-shopper-approved-certificate-page.md): This article covers how to add "About Us" content to your Shopper Approved certificate page and why it's important.
- [Shopper Approved Best Practices](https://help.shopperapproved.com/en/articles/6023573-shopper-approved-best-practices.md)
- [Shopper Approved "About Us" Recommendations](https://help.shopperapproved.com/en/articles/6954219-shopper-approved-about-us-recommendations.md): This article explains the value of adding "About Us" content to your Shopper Approved certificate page and can be used as a checklist.
- [Setting up your Surveys](https://help.shopperapproved.com/en/articles/2862218-setting-up-your-surveys.md): Everything you need to know about your checkout and post-fulfillment survey questions, how they are displayed, and how changes are made.
- [Shopper Approved Reviews Shop App Configuration](https://help.shopperapproved.com/en/articles/9789391-shopper-approved-reviews-shop-app-configuration.md): How to set up and configure the Shopper Approved Reviews Shopify App to collect verified Store Ratings and Product Reviews
- [How to add a custom pixel in Shopify](https://help.shopperapproved.com/en/articles/9671004-how-to-add-a-custom-pixel-in-shopify.md): If you have switched to Shopify's new one-page checkout, you will need to add code via a custom pixel.
- [Shopify - Adding widgets manually](https://help.shopperapproved.com/en/articles/9641075-shopify-adding-widgets-manually.md): This article guides you through manually placing widget code on your Shopify store.
- [Adding a store reviews page to your website in Shopify](https://help.shopperapproved.com/en/articles/6523145-adding-a-store-reviews-page-to-your-website-in-shopify.md): Step-by-step guide on how to add a dedicated store reviews page to your website in Shopify
- [How to test the Shopify custom pixel is working correctly](https://help.shopperapproved.com/en/articles/9565933-how-to-test-the-shopify-custom-pixel-is-working-correctly.md): After placing the custom pixel on Shopify, place a test order to verify the data is coming through correctly.
- [Providing access to Shopify's Customer Events](https://help.shopperapproved.com/en/articles/9421145-providing-access-to-shopify-s-customer-events.md): In order for us to place our custom pixel, we need access to Customer Events within Shopify.
- [Providing Collaborator Access to Shopify](https://help.shopperapproved.com/en/articles/10486224-providing-collaborator-access-to-shopify.md): Here are the steps to provide Collaborator Access to Shopify
- [Existing Clients moving to our Shopify app](https://help.shopperapproved.com/en/articles/13225682-existing-clients-moving-to-our-shopify-app.md): Steps needed in order to move to our public Shopify app successfully.
- [Shopify Permissions](https://help.shopperapproved.com/en/articles/13225891-shopify-permissions.md): These are the permissions we require to install our Shopify apps and successfully integrate.
- [Uninstalling the Shopify Answerbase App](https://help.shopperapproved.com/en/articles/16203347-uninstalling-the-shopify-answerbase-app.md): How to uninstall the Shopify Answerbase App
- [How to Manually Integrate Shopper Approved on a BigCommerce Store](https://help.shopperapproved.com/en/articles/8593942-how-to-manually-integrate-shopper-approved-on-a-bigcommerce-store.md): Here you will find the steps to implement the Shopper Approved survey code and display widgets on your site.
- [Magento Integration \(Store Reviews\)](https://help.shopperapproved.com/en/articles/10139396-magento-integration-store-reviews.md): This article guides you through placing code on your Magento site for store reviews.
- [Magento Integration \(Store and Product Reviews\)](https://help.shopperapproved.com/en/articles/10139473-magento-integration-store-and-product-reviews.md): This article guides you through adding both store and product reviews to your Magento site.
- [Magento Integration \(Q&A\)](https://help.shopperapproved.com/en/articles/10319121-magento-integration-q-a.md): This article walks you through how to add the Q&A code to Magento.
- [Magento - Product Feed Plugin](https://help.shopperapproved.com/en/articles/13909806-magento-product-feed-plugin.md): This article describes the Shopper Approved Magento plugin built to pull a product feed
- [WooCommerce Plugin Installation Guide](https://help.shopperapproved.com/en/articles/8775779-woocommerce-plugin-installation-guide.md): This is a step-by-step guide on how to integrate Shopper Approved's WooCommerce plugin.
- [How to Collect Video Reviews](https://help.shopperapproved.com/en/articles/10492536-how-to-collect-video-reviews.md): This article explains what video reviews are and how to collect them with Shopper Approved.
- [YouTube Syndication for Video Reviews](https://help.shopperapproved.com/en/articles/10504793-youtube-syndication-for-video-reviews.md): How to Enable YouTube Syndication and Publish Shopper Approved Video Reviews to Your YouTube Channel
- [Media Moderation](https://help.shopperapproved.com/en/articles/12084448-media-moderation.md): This article explains the Media Moderation tool and how to use it effectively.
- [How to use our API](https://help.shopperapproved.com/en/articles/9796973-how-to-use-our-api.md)
- [Where do my reviews appear online?](https://help.shopperapproved.com/en/articles/4715048-where-do-my-reviews-appear-online.md): This article helps you understand where your reviews are displaying online through organic search and ads.
- [What if I already have a pop-up on my Thank You page?](https://help.shopperapproved.com/en/articles/3960224-what-if-i-already-have-a-pop-up-on-my-thank-you-page.md): What to do if you have a pop-up already on your Thank You page.
- [Can I offer incentives to my customers to leave a review?](https://help.shopperapproved.com/en/articles/9693218-can-i-offer-incentives-to-my-customers-to-leave-a-review.md)
- [What languages does Shopper Approved surveys support?](https://help.shopperapproved.com/en/articles/9807688-what-languages-does-shopper-approved-surveys-support.md)

## Shopper Approved and Google

- [Contacting Bing/Yahoo for help with store ads](https://help.shopperapproved.com/en/articles/3952531-contacting-bing-yahoo-for-help-with-store-ads.md): Customer support contact for both Bing and Yahoo Ads
- [Syndication of reviews and ratings](https://help.shopperapproved.com/en/articles/3952439-syndication-of-reviews-and-ratings.md): Understanding how reviews that are collected through Shopper Approved are syndicated to Google
- [Organic searches | Advanced](https://help.shopperapproved.com/en/articles/2866055-organic-searches-advanced.md): This article goes over some troubleshooting you may encounter using organic schema.
- [Google Store Ratings Page \(SRP\) stars & Shopper Approved](https://help.shopperapproved.com/en/articles/2842120-google-store-ratings-page-srp-stars-shopper-approved.md): This article goes over the Google Store Ratings Page and how Shopper Approved interacts with it.
- [How do Shopper Approved assets help with my SEO?](https://help.shopperapproved.com/en/articles/8576806-how-do-shopper-approved-assets-help-with-my-seo.md)
- [What is the difference between Store Ratings & Google My Business?](https://help.shopperapproved.com/en/articles/9903936-what-is-the-difference-between-store-ratings-google-my-business.md)
- [What are Google's Requirements to Display Reviews in ads?](https://help.shopperapproved.com/en/articles/9976711-what-are-google-s-requirements-to-display-reviews-in-ads.md): Below are Google's Store Rating and Product Listing Ad requirements.
- [How are my customer reviews optimized for search?](https://help.shopperapproved.com/en/articles/3952335-how-are-my-customer-reviews-optimized-for-search.md): Optimize search results for your reviews
- [How long will it take for my reviews to show up in Google?](https://help.shopperapproved.com/en/articles/3956845-how-long-will-it-take-for-my-reviews-to-show-up-in-google.md): This article will tell you when you can start expecting to see your Shopper Approved on Google.
- [Organic search results and product review stars](https://help.shopperapproved.com/en/articles/2842154-organic-search-results-and-product-review-stars.md): This article will go over organic product stars and how they are displayed on Google.
- [Organic stars in merchant search results](https://help.shopperapproved.com/en/articles/2842204-organic-stars-in-merchant-search-results.md): This article will go over organic seller stars and how they are displayed on Google.
- [Why isn’t my Shopper Approved certificate page displayed in search results?](https://help.shopperapproved.com/en/articles/8576807-why-isn-t-my-shopper-approved-certificate-page-displayed-in-search-results.md): Here is a list of recommendations and best practices to help your Shopper Approved certificate page appear in search results.
- [I have over 100 reviews in Google Store Ratings but no stars in AdWords](https://help.shopperapproved.com/en/articles/3952628-i-have-over-100-reviews-in-google-store-ratings-but-no-stars-in-adwords.md): Understand why stars are not showing in your AdWords even if your reviews are showing in Store Ratings.
- [Google Shopping](https://help.shopperapproved.com/en/articles/2694652-google-shopping.md): This article goes over product listings and their reviews in Google Shopping.
- [How do I get stars/reviews to show up in my Google Adwords ads?](https://help.shopperapproved.com/en/articles/3956822-how-do-i-get-stars-reviews-to-show-up-in-my-google-adwords-ads.md): Learn the minimum requirements for stars to start showing in your Google ads.
- [Stars in PLAs & Shopper Approved](https://help.shopperapproved.com/en/articles/2865646-stars-in-plas-shopper-approved.md): This article goes over product reviews displaying in product listing ads in Google
- [How often does Shopper Approved syndicate reviews to Google?](https://help.shopperapproved.com/en/articles/9807824-how-often-does-shopper-approved-syndicate-reviews-to-google.md): This article explains how often we syndicate to Google and a recap of Google's requirements before you will see reviews on Google.

## Billing

- [How can I update my payment method?](https://help.shopperapproved.com/en/articles/8576811-how-can-i-update-my-payment-method.md): Use the Shopper Approved billing portal to update your payment
- [How do I cancel my Shopper Approved account?](https://help.shopperapproved.com/en/articles/8576812-how-do-i-cancel-my-shopper-approved-account.md)
- [How can I access my billing information?](https://help.shopperapproved.com/en/articles/8684808-how-can-i-access-my-billing-information.md): View invoices, subscriptions, update and make a payment via the Shopper Approved Billing Portal
- [What happens to my account when my free trial ends?](https://help.shopperapproved.com/en/articles/8684812-what-happens-to-my-account-when-my-free-trial-ends.md)
- [How do I get a copy of my contract?](https://help.shopperapproved.com/en/articles/8684822-how-do-i-get-a-copy-of-my-contract.md)

## App Marketplace

- [Attentive - Create a Segment](https://help.shopperapproved.com/en/articles/8120945-attentive-create-a-segment.md): This article will walk you through how to set up Segments to work with Shopper Approved.
- [Attentive - Prebuilt Journeys](https://help.shopperapproved.com/en/articles/8121097-attentive-prebuilt-journeys.md): This article will walk you through how to use prebuilt Journeys to work with Shopper Approved.
- [Attentive - Integration Overview](https://help.shopperapproved.com/en/articles/8121087-attentive-integration-overview.md): This article will help you to connect your Attentive and Shopper Approved accounts together.
- [Attentive - How to Build Journeys](https://help.shopperapproved.com/en/articles/8121043-attentive-how-to-build-journeys.md): This article will walk you through how to set up Journeys to work with Shopper Approved.
- [Attentive - How to Add Subscribers](https://help.shopperapproved.com/en/articles/8121018-attentive-how-to-add-subscribers.md): This article will walk you through how to add subscribers to your Attentive account to trigger Journeys and Segments for Shopper Approved.
- [Attentive: Sending post-fulfillment surveys](https://help.shopperapproved.com/en/articles/15171360-attentive-sending-post-fulfillment-surveys.md)
- [Build a Post-Fulfillment Survey Request Email or Text in Attentive](https://help.shopperapproved.com/en/articles/15182614-build-a-post-fulfillment-survey-request-email-or-text-in-attentive.md)
- [Gorgias - How to install the Gorgias plugin](https://help.shopperapproved.com/en/articles/8243319-gorgias-how-to-install-the-gorgias-plugin.md): This article will go over installing the Gorgias plugin
- [Gorgias - Integration features](https://help.shopperapproved.com/en/articles/8225365-gorgias-integration-features.md): This article will go over the current features within the Gorgias integration
- [Klaviyo - Integration Overview](https://help.shopperapproved.com/en/articles/6159470-klaviyo-integration-overview.md): This article will help you set up your Klaviyo account with Shopper Approved, and will help you understand the various tools available.
- [Klaviyo - Looping Through Product Data](https://help.shopperapproved.com/en/articles/6153374-klaviyo-looping-through-product-data.md)
- [Klaviyo - Triggers and Data](https://help.shopperapproved.com/en/articles/6153327-klaviyo-triggers-and-data.md)
- [Klaviyo - Shopper Approved Events](https://help.shopperapproved.com/en/articles/6142945-klaviyo-shopper-approved-events.md)
- [Klaviyo - Data Feeds and Shopper Approved Review Data](https://help.shopperapproved.com/en/articles/6137043-klaviyo-data-feeds-and-shopper-approved-review-data.md)
- [Klaviyo - Getting Your API Keys](https://help.shopperapproved.com/en/articles/6133965-klaviyo-getting-your-api-keys.md)
- [How to confirm a flow has been made in Klaviyo and the events are triggering](https://help.shopperapproved.com/en/articles/9985853-how-to-confirm-a-flow-has-been-made-in-klaviyo-and-the-events-are-triggering.md)
- [Troubleshooting Klaviyo](https://help.shopperapproved.com/en/articles/9985868-troubleshooting-klaviyo.md)
- [Smart Surveys - LABL Partnership](https://help.shopperapproved.com/en/articles/10450457-smart-surveys-labl-partnership.md)
- [Integrating LABL with Shopper Approved](https://help.shopperapproved.com/en/articles/10450928-integrating-labl-with-shopper-approved.md): Integrate LABL with Shopper Approved to send customers surveys based on real-time delivery.
- [How can I tell if LABL Order Delivery Events are coming in?](https://help.shopperapproved.com/en/articles/10451157-how-can-i-tell-if-labl-order-delivery-events-are-coming-in.md)
- [WooCommerce + LABL](https://help.shopperapproved.com/en/articles/13372220-woocommerce-labl.md)
- [Loyalty Lion - Integration Overview](https://help.shopperapproved.com/en/articles/6333070-loyalty-lion-integration-overview.md): This article will go over how to set up your Loyalty Lion account with Shopper Approved.
- [Postscript - Segmenting subscribers](https://help.shopperapproved.com/en/articles/8940728-postscript-segmenting-subscribers.md)
- [Postscript - Example messages](https://help.shopperapproved.com/en/articles/8838978-postscript-example-messages.md): Here are some potential examples of the messages that you can use for your Postscript integration with Shopper Approved
- [Postscript - How to connect Postscript to Shopper Approved](https://help.shopperapproved.com/en/articles/8838935-postscript-how-to-connect-postscript-to-shopper-approved.md): Connect Postscript to your Shopper Approved Account
- [Postscript - Testing your Postscript setup](https://help.shopperapproved.com/en/articles/8839009-postscript-testing-your-postscript-setup.md): This article will go over some ways that you can test each of the Shopper Approved events within Postscript
- [Postscript - Creating SMS Automations](https://help.shopperapproved.com/en/articles/8838964-postscript-creating-sms-automations.md): This article will go over the steps you will take in order to create SMS automations for Shopper Approved functionality within Postscript
- [Build a Post-Fulfillment Survey Request SMS in Postscript](https://help.shopperapproved.com/en/articles/15891157-build-a-post-fulfillment-survey-request-sms-in-postscript.md)
- [Postscript - Sending post-fulfillment surveys](https://help.shopperapproved.com/en/articles/15695047-postscript-sending-post-fulfillment-surveys.md)
- [Walmart syndication](https://help.shopperapproved.com/en/articles/7897308-walmart-syndication.md)
- [Zapier - Using an existing template](https://help.shopperapproved.com/en/articles/9279696-zapier-using-an-existing-template.md): Here are some of the existing Shopper Approved Zaps within Zapier
- [Zapier - Creating a Zap](https://help.shopperapproved.com/en/articles/9279693-zapier-creating-a-zap.md): Here is an example of a way that you can create a Zap in Zapier using a Shopper Approved trigger
- [Zapier - Connecting to Shopper Approved](https://help.shopperapproved.com/en/articles/9279679-zapier-connecting-to-shopper-approved.md): Here is an article that goes over how you can connect your Zapier account to Shopper Approved

## Product Feeds

- [Product Feeds explained](https://help.shopperapproved.com/en/articles/2865700-product-feeds-explained.md): This article explains what a product feed is, what's required, and how to upload one to Shopper Approved.
- [What are the differences between a Google Shopping Feed and a Product Feed?](https://help.shopperapproved.com/en/articles/2842133-what-are-the-differences-between-a-google-shopping-feed-and-a-product-feed.md): This article will go over what a Google Shopping Feed is and why we need both a Shopping Feed and a Product Feed.
- [Is your image link broken?](https://help.shopperapproved.com/en/articles/2842465-is-your-image-link-broken.md): This article will explain how to determine if a link is broken if it is showing “broken link” in your Shopper Approved dashboard.
- [Product pages with multiple variations](https://help.shopperapproved.com/en/articles/3038137-product-pages-with-multiple-variations.md): This article goes over how you should handle product pages that have multiple variations.
- [How to Download Your Google Shopping Feed from Google Merchant Center](https://help.shopperapproved.com/en/articles/9807790-how-to-download-your-google-shopping-feed-from-google-merchant-center.md)
- [Product Feed Uploads](https://help.shopperapproved.com/en/articles/9976687-product-feed-uploads.md): Dynamic URL vs a Feed File
- [How do I make sure my new products are getting reviewed?](https://help.shopperapproved.com/en/articles/9977007-how-do-i-make-sure-my-new-products-are-getting-reviewed.md)

## Shopper Approved Features

- [What products does Shopper Approved offer?](https://help.shopperapproved.com/en/articles/9807781-what-products-does-shopper-approved-offer.md): Shopper Approved offers several products that can help your online business.
- [Store Reviews collected by Shopper Approved](https://help.shopperapproved.com/en/articles/9945116-store-reviews-collected-by-shopper-approved.md): Store reviews are very valuable to help grow your business.
- [Product Reviews collected by Shopper Approved](https://help.shopperapproved.com/en/articles/9945126-product-reviews-collected-by-shopper-approved.md): Product reviews are very valuable to help grow your business.
- [SMS - Collect follow-up reviews via SMS](https://help.shopperapproved.com/en/articles/13454028-sms-collect-follow-up-reviews-via-sms.md): Information about collecting follow-up reviews through Shopper Approved's SMS system
- [Social Evidence](https://help.shopperapproved.com/en/articles/9676352-social-evidence.md): A Shopper Approved feature that allows clients to run campaigns and display additional widgets/notifications on their site.
- [Social Evidence - Breakdown of the Dashboard](https://help.shopperapproved.com/en/articles/9692907-social-evidence-breakdown-of-the-dashboard.md)
- [Social Evidence Integration](https://help.shopperapproved.com/en/articles/9692871-social-evidence-integration.md)
- [Social Evidence - Can I do A/B testing?](https://help.shopperapproved.com/en/articles/9692866-social-evidence-can-i-do-a-b-testing.md)
- [Social Evidence - Troubleshooting](https://help.shopperapproved.com/en/articles/9692863-social-evidence-troubleshooting.md)
- [Social Evidence FAQs](https://help.shopperapproved.com/en/articles/9692836-social-evidence-faqs.md)
- [Social Evidence - Editing Campaigns](https://help.shopperapproved.com/en/articles/9692831-social-evidence-editing-campaigns.md)
- [Social Evidence - Options Tab](https://help.shopperapproved.com/en/articles/9692786-social-evidence-options-tab.md)
- [Social Evidence - Launch Tab](https://help.shopperapproved.com/en/articles/9692781-social-evidence-launch-tab.md)
- [Social Evidence - Display Tab](https://help.shopperapproved.com/en/articles/9692772-social-evidence-display-tab.md)
- [Social Evidence - Boomerang Tab](https://help.shopperapproved.com/en/articles/9692771-social-evidence-boomerang-tab.md)
- [Social Evidence - Design Options](https://help.shopperapproved.com/en/articles/9692747-social-evidence-design-options.md)
- [Social Evidence - Visitor Count](https://help.shopperapproved.com/en/articles/9692718-social-evidence-visitor-count.md)
- [Social Evidence - Streaks & Conversions](https://help.shopperapproved.com/en/articles/9682200-social-evidence-streaks-conversions.md)
- [Social Evidence - Connecting a Source](https://help.shopperapproved.com/en/articles/9692092-social-evidence-connecting-a-source.md)
- [Social Evidence - Offers & Announcements](https://help.shopperapproved.com/en/articles/9682319-social-evidence-offers-announcements.md)
- [Social Evidence - Review Notifications](https://help.shopperapproved.com/en/articles/9682176-social-evidence-review-notifications.md)
- [Social Evidence - General Campaign Setup](https://help.shopperapproved.com/en/articles/9676542-social-evidence-general-campaign-setup.md)
- [Social Evidence - Notification Types](https://help.shopperapproved.com/en/articles/9676372-social-evidence-notification-types.md)
- [Social Evidence - Filters](https://help.shopperapproved.com/en/articles/9692809-social-evidence-filters.md)
- [Trust Guard & Shopper Approved](https://help.shopperapproved.com/en/articles/9976522-trust-guard-shopper-approved.md)
- [Review Destinations Setup](https://help.shopperapproved.com/en/articles/6954256-review-destinations-setup.md): This is how you would enter your review platforms for redirecting to other review platforms.
- [Review Destinations Syndication Protection](https://help.shopperapproved.com/en/articles/8951362-review-destinations-syndication-protection.md): This article covers Review Destinations protection.
- [Reputation Management](https://help.shopperapproved.com/en/articles/10658390-reputation-management.md)
- [Answerbase Q&A](https://help.shopperapproved.com/en/articles/4718792-answerbase-q-a.md)
- [Using NPS](https://help.shopperapproved.com/en/articles/6216792-using-nps.md): How to turn on and manage your NPS Survey