# Shopper Approved Help Center

> Help center for Shopper Approved

## My Account

- [How to use our Help Center and Chat Bot](https://help.shopperapproved.com/en/articles/6070349-how-to-use-our-help-center-and-chat-bot.md): The Help Center and Chat Bot will get you answer to your questions
- [How to use the filter menu in your Shopper Approved dashboard](https://help.shopperapproved.com/en/articles/9976751-how-to-use-the-filter-menu-in-your-shopper-approved-dashboard.md): This article will describe how to view different types of reviews in the dashboard.
- [Review Actions Overview](https://help.shopperapproved.com/en/articles/2842475-review-actions-overview.md): This article will go over how to mange your reviews and utilize the Review Actions menu.
- [How do I contact my customer if they leave a low rating?](https://help.shopperapproved.com/en/articles/3952481-how-do-i-contact-my-customer-if-they-leave-a-low-rating.md): Received a low rating? Try contacting them through Shopper Approved.
- [I have a customer who wants to leave a review but doesn't want to use the review link. What can I do?](https://help.shopperapproved.com/en/articles/9807721-i-have-a-customer-who-wants-to-leave-a-review-but-doesn-t-want-to-use-the-review-link-what-can-i-do.md): Options for customers to leave a Shopper Approved review.
- [What does "Change Follow-Up Date" do?](https://help.shopperapproved.com/en/articles/9807586-what-does-change-follow-up-date-do.md): This article explains how you can "change follow-up date" on your surveys.
- [What does "Mark Order as Cancelled" do?](https://help.shopperapproved.com/en/articles/9807572-what-does-mark-order-as-cancelled-do.md): This article explains how you can mark an order as cancelled to stop the follow-up email from being delivered to a customer.
- [What does "Create Your Public Company Response" mean?](https://help.shopperapproved.com/en/articles/9797052-what-does-create-your-public-company-response-mean.md): This article explains how you can leave a public resonse to a review.
- [What does "Contact the Customer" mean?](https://help.shopperapproved.com/en/articles/9797048-what-does-contact-the-customer-mean.md): This article explains how you can send a private, direct message resonse to a review.
- [What does "Submit to Shopper Approved for Review" mean?](https://help.shopperapproved.com/en/articles/9797039-what-does-submit-to-shopper-approved-for-review-mean.md): This article explains how you submit a review for potential removal.
- [How can a customer update their review?](https://help.shopperapproved.com/en/articles/9797014-how-can-a-customer-update-their-review.md): Options for customers to update their Shopper Approved review.
- [Using The Product Link](https://help.shopperapproved.com/en/articles/6067160-using-the-product-link.md): How to use the product review link
- [Can Shopper Approved send out an email blast to my customers for me?](https://help.shopperapproved.com/en/articles/9703049-can-shopper-approved-send-out-an-email-blast-to-my-customers-for-me.md)
- [Can I use a QR code to collect reviews?](https://help.shopperapproved.com/en/articles/9807809-can-i-use-a-qr-code-to-collect-reviews.md)
- [How do I send a customer a review link?](https://help.shopperapproved.com/en/articles/9745889-how-do-i-send-a-customer-a-review-link.md): Options to send customers a review link.
- [Can I share reviews between multiple domains?](https://help.shopperapproved.com/en/articles/9703285-can-i-share-reviews-between-multiple-domains.md)
- [What is the difference between the checkout and post-fulfillment surveys?](https://help.shopperapproved.com/en/articles/10012465-what-is-the-difference-between-the-checkout-and-post-fulfillment-surveys.md): Shopper Approved offers two types of surveys to give you a way to collect both merchant and product reviews.
- [How does Shopper Approved work?](https://help.shopperapproved.com/en/articles/9985921-how-does-shopper-approved-work.md): This article explains the different ways you can collect reviews with Shopper Approved.
- [Checkout Survey vs Post-Fulfillment Survey](https://help.shopperapproved.com/en/articles/9985908-checkout-survey-vs-post-fulfillment-survey.md): This article explains the difference between the two Shopper Approved surveys.
- [The Importance of Collecting Reviews](https://help.shopperapproved.com/en/articles/10487210-the-importance-of-collecting-reviews.md): This article explains the importance of actively collecting reviews for your online reputation.
- [Importing product reviews from another review platform into Shopper Approved](https://help.shopperapproved.com/en/articles/3038163-importing-product-reviews-from-another-review-platform-into-shopper-approved.md)
- [Content License Agreement Overview](https://help.shopperapproved.com/en/articles/2842491-content-license-agreement-overview.md)
- [Importing store reviews from another review platform into Shopper Approved](https://help.shopperapproved.com/en/articles/9516559-importing-store-reviews-from-another-review-platform-into-shopper-approved.md)

## Troubleshooting Shopper Approved

- [How to Fix a Token Mismatch](https://help.shopperapproved.com/en/articles/6513002-how-to-fix-a-token-mismatch.md): This article will explain how to resolve a token mismatch so new reviews won't be "pending."
- [What if a customer has ad-blockers that are keeping them from seeing the checkout survey?](https://help.shopperapproved.com/en/articles/9745855-what-if-a-customer-has-ad-blockers-that-are-keeping-them-from-seeing-the-checkout-survey.md)
- [How do I add an order ID next to my reviews?](https://help.shopperapproved.com/en/articles/3960076-how-do-i-add-an-order-id-next-to-my-reviews.md): Adding order IDs to your reviews
- [Thank You Page & Product bolt-on Code](https://help.shopperapproved.com/en/articles/2842067-thank-you-page-product-bolt-on-code.md)
- [Verify your survey is working properly by placing a test order](https://help.shopperapproved.com/en/articles/9565904-verify-your-survey-is-working-properly-by-placing-a-test-order.md): It's always beneficial to place a test order to ensure the code is working properly.

## Integrating our service

- [Who does Shopper Approved integrate with?](https://help.shopperapproved.com/en/articles/6724119-who-does-shopper-approved-integrate-with.md)
- [I'm changing carts and need to re-add the Shopper Approved code](https://help.shopperapproved.com/en/articles/8576819-i-m-changing-carts-and-need-to-re-add-the-shopper-approved-code.md): This article will provide you next steps on how to replace your Shopper Approved code to your platform.
- [How do I add the Initial \(checkout\) survey code to my site?](https://help.shopperapproved.com/en/articles/3952466-how-do-i-add-the-initial-checkout-survey-code-to-my-site.md): Adding Shopper Approved survey code to your site
- [Shopping cart requirements](https://help.shopperapproved.com/en/articles/2842173-shopping-cart-requirements.md): In this article you will find an overview of shopping carts, types of access we need, and an FAQ for that shopping cart.
- [Answerbase Q&A Integration Guide](https://help.shopperapproved.com/en/articles/9524626-answerbase-q-a-integration-guide.md): This article covers the Answerbase Q&A integration for both Ecommerce and Service-based businesses.
- [New Widgets Documentation](https://help.shopperapproved.com/en/articles/6929287-new-widgets-documentation.md): This documentation will introduce you to the new widget settings in the Shopper Approved dashboard
- [How to auto-populate values into the Initial \(checkout\) survey](https://help.shopperapproved.com/en/articles/3952837-how-to-auto-populate-values-into-the-initial-checkout-survey.md): This article explains the steps for auto-populating order details into the checkout \(initial\) survey.
- [What is a Shopper Approved seal and certificate?](https://help.shopperapproved.com/en/articles/5662750-what-is-a-shopper-approved-seal-and-certificate.md): We've launched cool new assets! Check out what's new with Shopper Approved
- [How to Generate a Shopper Approved Seal](https://help.shopperapproved.com/en/articles/8466600-how-to-generate-a-shopper-approved-seal.md): Create a seal to place in the header/footer of your site.
- [How to Add "About Us" Content to your Shopper Approved Certificate Page](https://help.shopperapproved.com/en/articles/6066536-how-to-add-about-us-content-to-your-shopper-approved-certificate-page.md): This article covers how to add "About Us" content to your Shopper Approved certificate page and why it's important.
- [Shopper Approved Best Practices](https://help.shopperapproved.com/en/articles/6023573-shopper-approved-best-practices.md)
- [Shopper Approved "About Us" Recommendations](https://help.shopperapproved.com/en/articles/6954219-shopper-approved-about-us-recommendations.md): This article explains the value of adding "About Us" content to your Shopper Approved certificate page and can be used as a checklist.
- [Setting up your Surveys](https://help.shopperapproved.com/en/articles/2862218-setting-up-your-surveys.md): Everything you need to know about your checkout and post-fulfillment survey questions, how they are displayed, and how changes are made.

## Shopper Approved and Google

- [Contacting Bing/Yahoo for help with store ads](https://help.shopperapproved.com/en/articles/3952531-contacting-bing-yahoo-for-help-with-store-ads.md): Customer support contact for both Bing and Yahoo Ads
- [Syndication of reviews and ratings](https://help.shopperapproved.com/en/articles/3952439-syndication-of-reviews-and-ratings.md): Understanding how reviews that are collected through Shopper Approved are syndicated to Google
- [Organic searches | Advanced](https://help.shopperapproved.com/en/articles/2866055-organic-searches-advanced.md): This article goes over some troubleshooting you may encounter using organic schema.
- [Google Store Ratings Page \(SRP\) stars & Shopper Approved](https://help.shopperapproved.com/en/articles/2842120-google-store-ratings-page-srp-stars-shopper-approved.md): This article goes over the Google Store Ratings Page and how Shopper Approved interacts with it.
- [How do Shopper Approved assets help with my SEO?](https://help.shopperapproved.com/en/articles/8576806-how-do-shopper-approved-assets-help-with-my-seo.md)
- [What is the difference between Store Ratings & Google My Business?](https://help.shopperapproved.com/en/articles/9903936-what-is-the-difference-between-store-ratings-google-my-business.md)
- [What are Google's Requirements to Display Reviews in ads?](https://help.shopperapproved.com/en/articles/9976711-what-are-google-s-requirements-to-display-reviews-in-ads.md): Below are Google's Store Rating and Product Listing Ad requirements.
- [How are my customer reviews optimized for search?](https://help.shopperapproved.com/en/articles/3952335-how-are-my-customer-reviews-optimized-for-search.md): Optimize search results for your reviews
- [How long will it take for my reviews to show up in Google?](https://help.shopperapproved.com/en/articles/3956845-how-long-will-it-take-for-my-reviews-to-show-up-in-google.md): This article will tell you when you can start expecting to see your Shopper Approved on Google.
- [Organic search results and product review stars](https://help.shopperapproved.com/en/articles/2842154-organic-search-results-and-product-review-stars.md): This article will go over organic product stars and how they are displayed on Google.
- [Organic stars in merchant search results](https://help.shopperapproved.com/en/articles/2842204-organic-stars-in-merchant-search-results.md): This article will go over organic seller stars and how they are displayed on Google.
- [Why isn’t my Shopper Approved certificate page displayed in search results?](https://help.shopperapproved.com/en/articles/8576807-why-isn-t-my-shopper-approved-certificate-page-displayed-in-search-results.md): Here is a list of recommendations and best practices to help your Shopper Approved certificate page appear in search results.
- [I have over 100 reviews in Google Store Ratings but no stars in AdWords](https://help.shopperapproved.com/en/articles/3952628-i-have-over-100-reviews-in-google-store-ratings-but-no-stars-in-adwords.md): Understand why stars are not showing in your AdWords even if your reviews are showing in Store Ratings.
- [Google Shopping](https://help.shopperapproved.com/en/articles/2694652-google-shopping.md): This article goes over product listings and their reviews in Google Shopping.
- [How do I get stars/reviews to show up in my Google Adwords ads?](https://help.shopperapproved.com/en/articles/3956822-how-do-i-get-stars-reviews-to-show-up-in-my-google-adwords-ads.md): Learn the minimum requirements for stars to start showing in your Google ads.
- [Stars in PLAs & Shopper Approved](https://help.shopperapproved.com/en/articles/2865646-stars-in-plas-shopper-approved.md): This article goes over product reviews displaying in product listing ads in Google

## Billing

- [Update payment method](https://help.shopperapproved.com/en/articles/8576811-update-payment-method.md)
- [How do I cancel my Shopper Approved account?](https://help.shopperapproved.com/en/articles/8576812-how-do-i-cancel-my-shopper-approved-account.md)
- [Where can I find my invoices?](https://help.shopperapproved.com/en/articles/8684808-where-can-i-find-my-invoices.md)
- [What happens to my account when my free trial ends?](https://help.shopperapproved.com/en/articles/8684812-what-happens-to-my-account-when-my-free-trial-ends.md)
- [How do I get a copy of my contract?](https://help.shopperapproved.com/en/articles/8684822-how-do-i-get-a-copy-of-my-contract.md)

## Product Feeds

- [Product Feeds explained](https://help.shopperapproved.com/en/articles/2865700-product-feeds-explained.md): This article explains what a product feed is, what's required, and how to upload one to Shopper Approved.
- [What are the differences between a Google Shopping Feed and a Product Feed?](https://help.shopperapproved.com/en/articles/2842133-what-are-the-differences-between-a-google-shopping-feed-and-a-product-feed.md): This article will go over what a Google Shopping Feed is and why we need both a Shopping Feed and a Product Feed.
- [Is your image link broken?](https://help.shopperapproved.com/en/articles/2842465-is-your-image-link-broken.md): This article will explain how to determine if a link is broken if it is showing “broken link” in your Shopper Approved dashboard.
- [Product pages with multiple variations](https://help.shopperapproved.com/en/articles/3038137-product-pages-with-multiple-variations.md): This article goes over how you should handle product pages that have multiple variations.
- [How to Download Your Google Shopping Feed from Google Merchant Center](https://help.shopperapproved.com/en/articles/9807790-how-to-download-your-google-shopping-feed-from-google-merchant-center.md)
- [Product Feed Uploads](https://help.shopperapproved.com/en/articles/9976687-product-feed-uploads.md): Dynamic URL vs a Feed File
- [How do I make sure my new products are getting reviewed?](https://help.shopperapproved.com/en/articles/9977007-how-do-i-make-sure-my-new-products-are-getting-reviewed.md)

## Shopper Approved Features

- [What products does Shopper Approved offer?](https://help.shopperapproved.com/en/articles/9807781-what-products-does-shopper-approved-offer.md): Shopper Approved offers several products that can help your online business.
- [Store Reviews collected by Shopper Approved](https://help.shopperapproved.com/en/articles/9945116-store-reviews-collected-by-shopper-approved.md): Store reviews are very valuable to help grow your business.
- [Product Reviews collected by Shopper Approved](https://help.shopperapproved.com/en/articles/9945126-product-reviews-collected-by-shopper-approved.md): Product reviews are very valuable to help grow your business.
- [SMS - Collect follow-up reviews via SMS](https://help.shopperapproved.com/en/articles/13454028-sms-collect-follow-up-reviews-via-sms.md): Information about collecting follow-up reviews through Shopper Approved's SMS system